Question 1

What are the different markets in which
        Skype and
        Salesforce Service Cloud compete against each other?

Accepted Answer

Skype and
        Salesforce Service Cloud compete against each other in
        the Instant Messaging And Chat, Communication, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Skype
        and Salesforce Service Cloud compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Skype has a
        0.60%
        market share in comparison to
        Salesforce Service Cloud’s
        0.15%.
        Since it has a better market share coverage,
        Skype holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Salesforce Service Cloud holds the
        19th spot.

Question 3

How many customers are acquired by
        Skype and
        Salesforce Service Cloud in the
        Instant Messaging And Chat segment?

Accepted Answer

Skype has
        37,564 customers and
        Salesforce Service Cloud has
        9,090 customers in the
        Instant Messaging And Chat
        segment. Skype has
        28474 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        Skype and
        Salesforce Service Cloud has more customers?

Accepted Answer

Skype has more customers in United States, United Kingdom and India.
Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.

Skype Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of Skype and Salesforce Service Cloud

Comparing the market share of Skype and Salesforce Service Cloud

Compare Skype vs Salesforce Service Cloud customers by geography

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