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Genesys PureCloud

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Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Instant Messaging And Chat
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Market Share of Genesys PureCloud

Current Customer(s)

2921

Market Share (Est.)

0.05%

Ranking

#29

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 78.10%, Slack with 5.98%, Zoho Mail with 3.32% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite487638178.10%Genesys PureCloud vs G Suite
Slack3734225.98%Genesys PureCloud vs Slack
Zoho Mail2074533.32%Genesys PureCloud vs Zoho Mail
Zendesk1645792.64%Genesys PureCloud vs Zendesk
Intercom1353162.17%Genesys PureCloud vs Intercom
Tidio691311.11%Genesys PureCloud vs Tidio
Microsoft Teams501050.80%Genesys PureCloud vs Microsoft Teams
Snapchat446910.72%Genesys PureCloud vs Snapchat
Skype378390.61%Genesys PureCloud vs Skype
LiveChat333880.53%Genesys PureCloud vs LiveChat
Zoho SalesIQ328250.53%Genesys PureCloud vs Zoho SalesIQ
Podium264790.42%Genesys PureCloud vs Podium
Crisp246840.40%Genesys PureCloud vs Crisp
Smartsupp Live Chat173990.28%Genesys PureCloud vs Smartsupp Live Chat
Drift160690.26%Genesys PureCloud vs Drift
GetSiteControl140790.23%Genesys PureCloud vs GetSiteControl
Pure Chat111380.18%Genesys PureCloud vs Pure Chat
Freshchat110650.18%Genesys PureCloud vs Freshchat
Salesforce Service Cloud94580.15%Genesys PureCloud vs Salesforce Service Cloud
Bitrix2483690.13%Genesys PureCloud vs Bitrix24
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Popular Comparisons

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 78.10%, Slack with 5.98%, Zoho Mail with 3.32% market share.

Genesys PureCloud vs G Suite

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Genesys PureCloud vs Slack

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Genesys PureCloud vs Zoho Mail

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Genesys PureCloud vs Zendesk

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Genesys PureCloud vs Intercom

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Genesys PureCloud vs Tidio

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Genesys PureCloud vs Microsoft Teams

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Genesys PureCloud vs Snapchat

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Customers of Genesys PureCloud

Around the world in 2025, over 2921 companies have started using Genesys PureCloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Wipro10,000+BengaluruKarnatakaIndia
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Regus10,000+AddisonTexasUnited States
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AT&T10,000+DallasTexasUnited States
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Vodafone10,000+NewburyEnglandUnited Kingdom
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CVS Health10,000+WoonsocketRhode IslandUnited States
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Academy10,000+KatyTexasUnited States
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Magellan Health10,000+ScottsdaleArizonaUnited States
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Allied Universal10,000+Santa AnaCaliforniaUnited States
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Sutter Health10,000+SacramentoCaliforniaUnited States
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Embratel10,000+Rio de JaneiroRio de JaneiroBrazil
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Genesys PureCloud Customers by Products and Services

The top three products and services offering customers that use Genesys PureCloud for Instant Messaging And Chat are Insurance (76), Financial Services (54), Cloud Services (52).

Customers

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Genesys PureCloud Customers by Employee Size

The majority of Genesys PureCloud's customers for the instant-messaging-chat category fall in the company size of 100 - 249 employees (492 companies), 1,000 - 4,999 employees (395 companies), 250 - 499 employees (353 companies).

Employee Size

Genesys PureCloud Customers by Geography

The top three geographies of Genesys PureCloud for instant-messaging-chat are the United States with 1246(51.64%), Australia with 364(15.08%), United Kingdom with 364(15.08%) customers respectively.

Customers

Employees of Genesys PureCloud

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Also see other Products/Services by Genesys PureCloud in:

Instant Messaging And Chat
Customer Experience
Customer Engagement
VoIP And SIP
Fax Server

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys PureCloud competitors?

Genesys PureCloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zoho Mail. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs G Suite Genesys PureCloud vs Slack Genesys PureCloud vs Zoho Mail.

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What is Genesys PureCloud customer distribution based on company size?

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What is Genesys PureCloud market share in the instant-messaging-chat?

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What are the top countries that use Genesys PureCloud?

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What are the top industries that use Genesys PureCloud?

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