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Genesys PureCloud

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Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Instant Messaging And Chat
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Market Share of Genesys PureCloud

Current Customer(s)

9267

Market Share (Est.)

0.27%

Ranking

#21

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 57.59%, Slack with 17.16%, Zendesk with 4.94% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite200129757.59%Genesys PureCloud vs G Suite
Slack59616517.16%Genesys PureCloud vs Slack
Zendesk1715044.94%Genesys PureCloud vs Zendesk
Intercom1639134.72%Genesys PureCloud vs Intercom
Microsoft Teams753832.17%Genesys PureCloud vs Microsoft Teams
Tidio703362.02%Genesys PureCloud vs Tidio
Snapchat500821.44%Genesys PureCloud vs Snapchat
Skype385441.11%Genesys PureCloud vs Skype
Crisp342990.99%Genesys PureCloud vs Crisp
Zoho SalesIQ319380.92%Genesys PureCloud vs Zoho SalesIQ
LiveChat306680.88%Genesys PureCloud vs LiveChat
Podium223380.64%Genesys PureCloud vs Podium
Smartsupp Live Chat184180.53%Genesys PureCloud vs Smartsupp Live Chat
GetSiteControl141240.41%Genesys PureCloud vs GetSiteControl
Drift117230.34%Genesys PureCloud vs Drift
Salesforce Service Cloud106130.31%Genesys PureCloud vs Salesforce Service Cloud
Freshchat102780.30%Genesys PureCloud vs Freshchat
Zoho Mail102710.30%Genesys PureCloud vs Zoho Mail
Bitrix2493590.27%Genesys PureCloud vs Bitrix24
Pure Chat93110.27%Genesys PureCloud vs Pure Chat
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Popular Comparisons

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 57.59%, Slack with 17.16%, Zendesk with 4.94% market share.

Genesys PureCloud vs G Suite

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Genesys PureCloud vs Slack

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Genesys PureCloud vs Zendesk

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Genesys PureCloud vs Intercom

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Genesys PureCloud vs Microsoft Teams

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Genesys PureCloud vs Tidio

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Genesys PureCloud vs Snapchat

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Genesys PureCloud vs Skype

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Customers of Genesys PureCloud

Around the world in 2026, over 9212 companies have started using Genesys PureCloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Trinity Health10,000+LivoniaMichiganUnited States
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Scotiabank10,000+TorontoOntarioCanada
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Rush University Medical Center10,000+ChicagoIllinoisUnited States
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Mercedes - Benz AG10,000+StuttgartBaden-WuerttembergGermany
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Philip Morris International10,000+LausanneVaudSwitzerland
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IBM10,000+ArmonkNew YorkUnited States
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Ethiopian Airlines10,000+Addis AbabaAddis AbabaEthiopia
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EXL10,000+New York CityNew YorkUnited States
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RS10,000+LondonEnglandUnited Kingdom
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Walgreens10,000+DeerfieldIllinoisUnited States
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Genesys PureCloud Customers by Products and Services

The top three products and services offering customers that use Genesys PureCloud for Instant Messaging And Chat are Insurance (128), Financial Services (103), Cloud Services (88).

Customers

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Genesys PureCloud Customers by Employee Size

The majority of Genesys PureCloud's customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (4342 companies), 20 - 49 employees (1008 companies), 100 - 249 employees (787 companies).

Employee Size

Genesys PureCloud Customers by Geography

The top three geographies of Genesys PureCloud for instant-messaging-chat are the United States with 6238(76.00%), Australia with 454(5.53%), United Kingdom with 388(4.73%) customers respectively.

Customers

Employees of Genesys PureCloud

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Also see other Products/Services by Genesys PureCloud in:

Fax Server
Customer Experience
Unified Communications
Contact Center
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys PureCloud competitors?

Genesys PureCloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zendesk. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs G Suite Genesys PureCloud vs Slack Genesys PureCloud vs Zendesk.

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What is Genesys PureCloud customer distribution based on company size?

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What is Genesys PureCloud market share in the instant-messaging-chat?

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What are the top countries that use Genesys PureCloud?

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What are the top industries that use Genesys PureCloud?

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