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Genesys PureCloud

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Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Instant Messaging And Chat
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Market Share of Genesys PureCloud

Current Customer(s)

2800

Market Share (Est.)

0.06%

Ranking

#30

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 72.55%, Slack with 9.26%, Zendesk with 3.48% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite318806072.55%Genesys PureCloud vs G Suite
Slack4070529.26%Genesys PureCloud vs Slack
Zendesk1527703.48%Genesys PureCloud vs Zendesk
Zoho Mail1113502.53%Genesys PureCloud vs Zoho Mail
Intercom1080502.46%Genesys PureCloud vs Intercom
Microsoft Teams496391.13%Genesys PureCloud vs Microsoft Teams
Tidio495341.13%Genesys PureCloud vs Tidio
Skype403240.92%Genesys PureCloud vs Skype
Snapchat374670.85%Genesys PureCloud vs Snapchat
LiveChat298300.68%Genesys PureCloud vs LiveChat
Zoho SalesIQ274310.62%Genesys PureCloud vs Zoho SalesIQ
Podium256750.58%Genesys PureCloud vs Podium
Crisp184260.42%Genesys PureCloud vs Crisp
Drift146580.33%Genesys PureCloud vs Drift
Smartsupp Live Chat130760.30%Genesys PureCloud vs Smartsupp Live Chat
Salesforce Service Cloud103300.24%Genesys PureCloud vs Salesforce Service Cloud
Pure Chat100480.23%Genesys PureCloud vs Pure Chat
GetSiteControl99210.23%Genesys PureCloud vs GetSiteControl
Freshchat97060.22%Genesys PureCloud vs Freshchat
LiveAgent64680.15%Genesys PureCloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 72.55%, Slack with 9.26%, Zendesk with 3.48% market share.

Genesys PureCloud vs G Suite

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Genesys PureCloud vs Slack

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Genesys PureCloud vs Zendesk

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Genesys PureCloud vs Zoho Mail

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Genesys PureCloud vs Intercom

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Genesys PureCloud vs Microsoft Teams

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Genesys PureCloud vs Tidio

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Genesys PureCloud vs Skype

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Customers of Genesys PureCloud

Around the world in 2024, over 2567 companies have started using Genesys PureCloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Advocate Health Care10,000+Downers GroveIllinoisUnited States
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DB10,000+Frankfurt am MainHesseGermany
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Equifax10,000+AtlantaGeorgiaUnited States
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CBS10,000+New York CityNew YorkUnited States
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AdaptHealth10,000+Plymouth MeetingPennsylvaniaUnited States
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Banco Davivienda10,000+BogotaBogota D.C.Colombia
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Woolworths Financial Services10,000+Cape TownWestern CapeSouth Africa
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BD10,000+Franklin LakesNew JerseyUnited States
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Mazda Motor Corporation10,000+IrvineCaliforniaUnited States
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State Of Missouri10,000+Jefferson CityMissouriUnited States
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Genesys PureCloud Customers by Products and Services

The top three products and services offering customers that use Genesys PureCloud for Instant Messaging And Chat are Insurance (71), Cloud Services (52), Managed Services (51).

Customers

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Genesys PureCloud Customers by Employee Size

The majority of Genesys PureCloud's customers for the instant-messaging-chat category fall in the company size of 100 - 249 employees (424 companies), 1,000 - 4,999 employees (378 companies), 250 - 499 employees (314 companies).

Employee Size

Genesys PureCloud Customers by Geography

The top three geographies of Genesys PureCloud for instant-messaging-chat are the United States with 1128(53.41%), Australia with 322(15.25%), United Kingdom with 278(13.16%) customers respectively.

Customers

Employees of Genesys PureCloud

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Also see other Products/Services by Genesys PureCloud in:

VoIP And SIP
Instant Messaging And Chat
Customer Experience
Customer Engagement
Fax Server

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys PureCloud competitors?

Genesys PureCloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zendesk. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs G Suite Genesys PureCloud vs Slack Genesys PureCloud vs Zendesk.

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What is Genesys PureCloud customer distribution based on company size?

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What is Genesys PureCloud market share in the instant-messaging-chat?

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What are the top countries that use Genesys PureCloud?

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What are the top industries that use Genesys PureCloud?

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