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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2026, over 28,910 companies are currently using one or more IT Service Management software. Out of these, there are 16,394 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 41.14% of market share, IBM Tivoli with 10.51% of market share, BMC Remedy ITSM with 10.11% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,460), Managed Services (1,164), Cybersecurity (1,147).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

40817

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2026

Over 40817 companies are using IT Service Management tools. JIRA Service Management with 41.14% market share (16793 customers), IBM Tivoli with 10.51% market share (4288 customers), BMC Remedy ITSM with 10.11% market share (4127 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

41.14%

16793

IBM Tivoli

10.51%

4288

BMC Remedy ITSM

10.11%

4127

SAP AMS

5.36%

2189

Percona

3.16%

1291

Others

29.72%

12129

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8120 companies), 1,000 - 4,999 employees (6562 companies), 100 - 249 employees (6281 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 16394 (54.49%), United Kingdom with 2790 (9.27%), Germany with 1617 (5.37%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1460), Managed Services (1164), Cybersecurity (1147).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16793	41.14
2	IBM Tivoli	4288	10.51
3	BMC Remedy ITSM	4127	10.11
4	SAP AMS	2189	5.36
5	Percona	1291	3.16
6	TeamDynamix	1026	2.51
7	Numara	766	1.88
8	NinjaOne	700	1.71
9	VMware Service Manager	695	1.70
10	EasyVista	677	1.66
11	Footprints Service Desk	539	1.32
12	Incident IQ	522	1.28
13	ManageEngine Endpoint Central	521	1.28
14	Cherwell ITSM	454	1.11
15	CA Scheduler	441	1.08
16	BMC Remedy ARS	389	0.95
17	NEC corporation	367	0.90
18	CA 7	364	0.89
19	BMC Helix ITSM	356	0.87
20	BMC TrueSight	348	0.85
21	CA eHealth	340	0.83
22	Dell EMC PowerPath	333	0.82
23	ALESTRA	296	0.73
24	Halo ITSM	269	0.66
25	BMC ProactiveNet Performance Management	234	0.57
26	BMC Service Desk Express	226	0.55
27	Ivanti Service Manager	187	0.46
28	BMC Helix Remedyforce	184	0.45
29	IBS Software	150	0.37
30	Zebra Mobility DNA	135	0.33
31	ServiceNow Workplace Service Delivery	124	0.30
32	BMC Remedy Service Desk	90	0.22
33	RepliWeb	80	0.20
34	Track-It!	74	0.18
35	Microsoft Universal Print	74	0.18
36	HEAT Service Management	72	0.18
37	BMC TrueSight Operations Management	66	0.16
38	Micro Focus Service Manager	66	0.16
39	CA Librarian	64	0.16
40	Micro Focus Service Management Automation X (SMAX)	63	0.15
41	ORSYP	63	0.15
42	Aisera	59	0.14
43	iSupport Software	56	0.14
44	ServiceRocket	52	0.13
45	BMC Remedy OnDemand	51	0.12
46	Axios Systems assyst	47	0.12
47	Epicor ITSM	42	0.10
48	webMethods Insight	42	0.10
49	Alemba Service Manager	42	0.10
50	EasyVista Service Manager	41	0.10
51	CA Jobtrac	36	0.09
52	Right Click Tools	27	0.07
53	OpenText Service Management Automation X	25	0.06
54	Dollar Universe Workload Automation	24	0.06
55	Hornbill Service Manager	24	0.06
56	Nutanix NX	23	0.06
57	BMC Service Impact Manager	22	0.05
58	Hornbill	18	0.04
59	CA Automation Point	18	0.04
60	Dell EMC HomeBase	16	0.04
61	Versio.io	16	0.04
62	OneCommand	15	0.04
63	BMC TrueSight Vulnerability Management	13	0.03
64	Clarity SM	12	0.03
65	OpenText IT Operations Management	10	0.02
66	CA JCLCheck	9	0.02
67	Xerox Workplace Cloud	9	0.02
68	BMC TrueSight Automation for Servers	8	0.02
69	SunView ChangeGear	8	0.02
70	Intuitive Systems iVector	4	0.01
71	BMC TrueSight Transaction Monitor	3	0.01
72	VMware vCenter AppSpeed	2	0.00