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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2026, over 29,160 companies are currently using one or more IT Service Management software. Out of these, there are 16,466 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 40.47% of market share, IBM Tivoli with 10.61% of market share, BMC Remedy ITSM with 10.28% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,500), Cybersecurity (1,195), Managed Services (1,192).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

40661

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2026

Over 40661 companies are using IT Service Management tools. JIRA Service Management with 40.47% market share (16454 customers), IBM Tivoli with 10.61% market share (4315 customers), BMC Remedy ITSM with 10.28% market share (4181 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

40.47%

16454

IBM Tivoli

10.61%

4315

BMC Remedy ITSM

10.28%

4181

SAP AMS

5.92%

2408

Percona

3.14%

1277

Others

29.58%

12026

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8246 companies), 1,000 - 4,999 employees (6599 companies), 100 - 249 employees (6326 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 16466 (54.21%), United Kingdom with 2818 (9.28%), Germany with 1654 (5.45%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1500), Cybersecurity (1195), Managed Services (1192).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16454	40.47
2	IBM Tivoli	4315	10.61
3	BMC Remedy ITSM	4181	10.28
4	SAP AMS	2408	5.92
5	Percona	1277	3.14
6	TeamDynamix	961	2.36
7	Numara	765	1.88
8	VMware Service Manager	699	1.72
9	EasyVista	681	1.67
10	NinjaOne	604	1.49
11	CA Scheduler	583	1.43
12	Footprints Service Desk	542	1.33
13	Incident IQ	514	1.26
14	ManageEngine Endpoint Central	483	1.19
15	Cherwell ITSM	437	1.07
16	BMC Remedy ARS	388	0.95
17	BMC Helix ITSM	376	0.92
18	CA 7	360	0.89
19	NEC corporation	356	0.88
20	CA eHealth	342	0.84
21	BMC TrueSight	340	0.84
22	Dell EMC PowerPath	334	0.82
23	ALESTRA	294	0.72
24	BMC ProactiveNet Performance Management	234	0.58
25	BMC Service Desk Express	226	0.56
26	Ivanti Service Manager	205	0.50
27	Halo ITSM	192	0.47
28	BMC Helix Remedyforce	176	0.43
29	IBS Software	150	0.37
30	ServiceNow Workplace Service Delivery	118	0.29
31	Zebra Mobility DNA	114	0.28
32	CA Librarian	99	0.24
33	BMC Remedy Service Desk	92	0.23
34	RepliWeb	80	0.20
35	HEAT Service Management	78	0.19
36	Track-It!	73	0.18
37	Microsoft Universal Print	70	0.17
38	BMC TrueSight Operations Management	67	0.16
39	Micro Focus Service Manager	64	0.16
40	Aisera	64	0.16
41	Micro Focus Service Management Automation X (SMAX)	63	0.15
42	ORSYP	62	0.15
43	iSupport Software	56	0.14
44	ServiceRocket	53	0.13
45	BMC Remedy OnDemand	51	0.13
46	Axios Systems assyst	49	0.12
47	Epicor ITSM	48	0.12
48	webMethods Insight	43	0.11
49	Alemba Service Manager	43	0.11
50	EasyVista Service Manager	41	0.10
51	CA Jobtrac	39	0.10
52	Clarity SM	33	0.08
53	Right Click Tools	28	0.07
54	Dollar Universe Workload Automation	25	0.06
55	OpenText Service Management Automation X	25	0.06
56	Hornbill Service Manager	24	0.06
57	BMC Service Impact Manager	22	0.05
58	Nutanix NX	21	0.05
59	Dell EMC HomeBase	18	0.04
60	CA Automation Point	17	0.04
61	OneCommand	15	0.04
62	Versio.io	15	0.04
63	Hornbill	13	0.03
64	BMC TrueSight Vulnerability Management	11	0.03
65	OpenText IT Operations Management	11	0.03
66	SunView ChangeGear	8	0.02
67	CA JCLCheck	8	0.02
68	Xerox Workplace Cloud	8	0.02
69	BMC TrueSight Automation for Servers	5	0.01
70	Intuitive Systems iVector	5	0.01
71	BMC TrueSight Transaction Monitor	3	0.01
72	VMware vCenter AppSpeed	2	0.00