IT Service Management

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

71

Technologies Tracked

40244

Companies Tracked

Categories related to IT Service Management

Development Tools
Application Development
Digital Asset Management
Application Performance Monitoring
Build And Deployment Automation

Top 5 IT Service Management technologies in 2026

Over 40244 companies are using IT Service Management tools. JIRA Service Management with 41.29% market share (16618 customers), IBM Tivoli with 10.96% market share (4411 customers), BMC Remedy ITSM with 10.48% market share (4216 customers).

Technology

Market Share (Est.)

Customers

  • JIRA Service Management

    41.29%

    16618

  • IBM Tivoli

    10.96%

    4411

  • BMC Remedy ITSM

    10.48%

    4216

  • SAP AMS

    5.12%

    2062

  • Percona

    3.16%

    1273

  • Others

    28.98%

    11664

  • IT Service Management Customers by Employee Size

    The majority of IT Service Management category falls in the company size of 10,000+ employees (8041 companies), 1,000 - 4,999 employees (6368 companies), 100 - 249 employees (6362 companies).

    Employee Size

    IT Service Management Customers by Geography

    Companies using IT Service Management technology software are majorly from the United States with 15920 (53.85%), United Kingdom with 2750 (9.30%), Germany with 1605 (5.43%) customers respectively.

    Customers

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    IT Service Management Customers by Industry

    Top industries that use IT Service Management for Cloud Services (1499), Managed Services (1155), Digital Transformation (1152).

    Customers

    Market Share for Top IT Service Management Technologies

    Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1JIRA Service Management1661841.29
    2IBM Tivoli441110.96
    3BMC Remedy ITSM421610.48
    4SAP AMS20625.12
    5Percona12733.16
    6TeamDynamix9932.47
    7Numara7671.91
    8VMware Service Manager7021.74
    9EasyVista6741.67
    10ManageEngine Endpoint Central5931.47
    11NinjaOne5701.42
    12Footprints Service Desk5401.34
    13Incident IQ4301.07
    14Cherwell ITSM4261.06
    15BMC Remedy ARS3910.97
    16BMC Helix ITSM3680.91
    17CA 73630.90
    18CA Scheduler3620.90
    19CA eHealth3470.86
    20BMC TrueSight3430.85
    21NEC corporation3420.85
    22Dell EMC PowerPath3390.84
    23ALESTRA2980.74
    24BMC ProactiveNet Performance Management2360.59
    25BMC Service Desk Express2320.58
    26Ivanti Service Manager2040.51
    27Halo ITSM1910.47
    28BMC Helix Remedyforce1640.41
    29IBS Software1500.37
    30ServiceNow Workplace Service Delivery1120.28
    31Zebra Mobility DNA1060.26
    32BMC Remedy Service Desk910.23
    33HEAT Service Management780.19
    34RepliWeb780.19
    35Microsoft Universal Print730.18
    36Aisera720.18
    37Track-It!710.18
    38Micro Focus Service Manager650.16
    39BMC TrueSight Operations Management620.15
    40ORSYP620.15
    41Micro Focus Service Management Automation X (SMAX)600.15
    42iSupport Software530.13
    43BMC Remedy OnDemand520.13
    44Epicor ITSM480.12
    45Axios Systems assyst480.12
    46ServiceRocket480.12
    47CA Librarian460.11
    48webMethods Insight420.10
    49Alemba Service Manager420.10
    50EasyVista Service Manager410.10
    51CA Jobtrac360.09
    52Right Click Tools270.07
    53OpenText Service Management Automation X240.06
    54Dollar Universe Workload Automation230.06
    55BMC Service Impact Manager220.05
    56Nutanix NX220.05
    57CA Automation Point170.04
    58Dell EMC HomeBase160.04
    59OneCommand150.04
    60Hornbill Service Manager150.04
    61OpenText IT Operations Management110.03
    62BMC TrueSight Vulnerability Management100.02
    63Versio.io90.02
    64SunView ChangeGear80.02
    65CA JCLCheck80.02
    66Xerox Workplace Cloud80.02
    67BMC TrueSight Automation for Servers50.01
    68Intuitive Systems iVector50.01
    69Planado40.01
    70VMware vCenter AppSpeed20.00
    71BMC TrueSight Transaction Monitor20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top IT Service Management software market leaders?

    Top leaders in the category for IT Service Management software are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. Here, you can view a full list of IT Service Management tools in the market.

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    How many companies use IT Service Management software these days?

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    Which company has the most significant market share in the IT Service Management software space?

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    What are the top industries that usually use IT Service Management softwares?

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    Popular Comparisons

    JIRA Service Management vs IBM Tivoli

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