IT Service Management

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

29635

Companies

Movements

Categories related to IT Service Management

Top 5 IT Service Management technologies in 2023

Over 29,635 companies are using IT Service Management tools. JIRA Service Management with 34.74% market share (10,296 customers), IBM Tivoli with 16.64% market share (4,932 customers), BMC Remedy ITSM with 13.16% market share (3,901 customers),

JIRA Service Management

34.74 %

Market Share

10296

Customers
IBM Tivoli

16.64 %

Market Share

4932

Customers
BMC Remedy ITSM

13.16 %

Market Share

3901

Customers
SAP AMS

4.89 %

Market Share

1450

Customers
Percona

3.93 %

Market Share

1165

Customers
Others

26.63 %

Market Share

7891

Customers

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (6,262 companies), 1,000 - 4,999 employees (5,463 companies), 20 - 49 employees (3,754 companies).

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 14,222 (60.74%), United Kingdom with 1,978 (8.45%), India with 1,206 (5.15%) customers respectively.

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Technology (8,406), Professional Services (4,713), Financial Services (1,995).

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	JIRA Service Management	10296	34.74 (%)
2	IBM Tivoli	4932	16.64 (%)
3	BMC Remedy ITSM	3901	13.16 (%)
4	SAP AMS	1450	4.89 (%)
5	Percona	1165	3.93 (%)
6	Numara	760	2.56 (%)
7	Footprints Service Desk	593	2.00 (%)
8	TeamDynamix	553	1.87 (%)
9	Cherwell ITSM	496	1.67 (%)
10	VMware Service Manager	494	1.67 (%)
11	EasyVista	472	1.59 (%)
12	Clarity SM	410	1.38 (%)
13	CA eHealth	398	1.34 (%)
14	CA Scheduler	398	1.34 (%)
15	BMC TrueSight	321	1.08 (%)
16	BMC Service Desk Express	319	1.08 (%)
17	Dell EMC PowerPath	296	1.00 (%)
18	BMC Remedy ARS	229	0.77 (%)
19	CA 7	206	0.70 (%)
20	Incident IQ	186	0.63 (%)
21	ALESTRA	165	0.56 (%)
22	Ivanti Service Manager	151	0.51 (%)
23	BMC Helix ITSM	145	0.49 (%)
24	Track-It!	99	0.33 (%)
25	BMC ProactiveNet Performance Management	86	0.29 (%)
26	BMC Remedy Service Desk	85	0.29 (%)
27	HEAT Service Management	81	0.27 (%)
28	RepliWeb	79	0.27 (%)
29	ServiceRocket	66	0.22 (%)
30	ORSYP	66	0.22 (%)
31	Micro Focus Service Manager	63	0.21 (%)
32	iSupport Software	59	0.20 (%)
33	BMC TrueSight Operations Management	57	0.19 (%)
34	BMC Remedy OnDemand	55	0.19 (%)
35	Hornbill	48	0.16 (%)
36	Micro Focus Service Management Automation X (SMAX)	44	0.15 (%)
37	Alemba Service Manager	38	0.13 (%)
38	Epicor ITSM	38	0.13 (%)
39	CA Librarian	36	0.12 (%)
40	webMethods Insight	36	0.12 (%)
41	Dollar Universe Workload Automation	29	0.10 (%)
42	CA Jobtrac	29	0.10 (%)
43	Axios Systems assyst	27	0.09 (%)
44	Aisera	26	0.09 (%)
45	BMC Service Impact Manager	23	0.08 (%)
46	EasyVista Service Manager	22	0.07 (%)
47	BMC Helix Remedyforce	21	0.07 (%)
48	Dell EMC HomeBase	16	0.05 (%)
49	CA Automation Point	12	0.04 (%)
50	SunView ChangeGear	11	0.04 (%)
51	Nutanix NX	11	0.04 (%)
52	OneCommand	11	0.04 (%)
53	CA JCLCheck	10	0.03 (%)
54	Hornbill Service Manager	7	0.02 (%)
55	VMware vCenter AppSpeed	5	0.02 (%)
56	BMC TrueSight Vulnerability Management	3	0.01 (%)

Technology	Market share
JIRA Service Management	34.74 (%)
IBM Tivoli	16.64 (%)
BMC Remedy ITSM	13.16 (%)
SAP AMS	4.89 (%)
Percona	3.93 (%)
Numara	2.56 (%)
Footprints Service Desk	2.00 (%)
TeamDynamix	1.87 (%)
Cherwell ITSM	1.67 (%)
VMware Service Manager	1.67 (%)
EasyVista	1.59 (%)
Clarity SM	1.38 (%)
CA eHealth	1.34 (%)
CA Scheduler	1.34 (%)
BMC TrueSight	1.08 (%)
BMC Service Desk Express	1.08 (%)
Dell EMC PowerPath	1.00 (%)
BMC Remedy ARS	0.77 (%)
CA 7	0.70 (%)
Incident IQ	0.63 (%)
ALESTRA	0.56 (%)
Ivanti Service Manager	0.51 (%)
BMC Helix ITSM	0.49 (%)
Track-It!	0.33 (%)
BMC ProactiveNet Performance Management	0.29 (%)
BMC Remedy Service Desk	0.29 (%)
HEAT Service Management	0.27 (%)
RepliWeb	0.27 (%)
ServiceRocket	0.22 (%)
ORSYP	0.22 (%)
Micro Focus Service Manager	0.21 (%)
iSupport Software	0.20 (%)
BMC TrueSight Operations Management	0.19 (%)
BMC Remedy OnDemand	0.19 (%)
Hornbill	0.16 (%)
Micro Focus Service Management Automation X (SMAX)	0.15 (%)
Alemba Service Manager	0.13 (%)
Epicor ITSM	0.13 (%)
CA Librarian	0.12 (%)
webMethods Insight	0.12 (%)
Dollar Universe Workload Automation	0.10 (%)
CA Jobtrac	0.10 (%)
Axios Systems assyst	0.09 (%)
Aisera	0.09 (%)
BMC Service Impact Manager	0.08 (%)
EasyVista Service Manager	0.07 (%)
BMC Helix Remedyforce	0.07 (%)
Dell EMC HomeBase	0.05 (%)
CA Automation Point	0.04 (%)
SunView ChangeGear	0.04 (%)
Nutanix NX	0.04 (%)
OneCommand	0.04 (%)
CA JCLCheck	0.03 (%)
Hornbill Service Manager	0.02 (%)
VMware vCenter AppSpeed	0.02 (%)
BMC TrueSight Vulnerability Management	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top IT Service Management software market leaders?

Top leaders in the category for IT Service Management software are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. Here, you can view a full list of IT Service Management tools in the market.

How many companies use IT Service Management software these days?

Around the world in 2023, over 30,248 companies are currently using one or more IT Service Management software. Out of these, there are 14,222 companies using IT Service Management tools that are originally from the United States .

Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 34.74 % of market share, and IBM Tivoli with 16.64 % of market share and BMC Remedy ITSM with 13.16 % of market share . Check for other IT Service Management technologies market share here.