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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2025, over 20,385 companies are currently using one or more IT Service Management software. Out of these, there are 11,438 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 43.99% of market share, IBM Tivoli with 11.81% of market share, BMC Remedy ITSM with 10.53% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (970), Cybersecurity (813), Managed Services (766).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

27134

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2025

Over 27134 companies are using IT Service Management tools. JIRA Service Management with 43.99% market share (11937 customers), IBM Tivoli with 11.81% market share (3205 customers), BMC Remedy ITSM with 10.53% market share (2856 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

43.99%

11937

IBM Tivoli

11.81%

3205

BMC Remedy ITSM

10.53%

2856

SAP AMS

4.05%

1100

Percona

3.04%

824

Others

26.58%

7212

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (4989 companies), 20 - 49 employees (4077 companies), 1,000 - 4,999 employees (3874 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 11438 (55.68%), United Kingdom with 2013 (9.80%), Germany with 1213 (5.91%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (970), Cybersecurity (813), Managed Services (766).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	11937	43.99
2	IBM Tivoli	3205	11.81
3	BMC Remedy ITSM	2856	10.53
4	SAP AMS	1100	4.05
5	Percona	824	3.04
6	TeamDynamix	787	2.90
7	Numara	565	2.08
8	Footprints Service Desk	420	1.55
9	VMware Service Manager	409	1.51
10	EasyVista	372	1.37
11	Clarity SM	344	1.27
12	BMC Remedy ARS	319	1.18
13	Cherwell ITSM	303	1.12
14	CA eHealth	251	0.93
15	CA Scheduler	239	0.88
16	BMC Service Desk Express	225	0.83
17	NEC corporation	214	0.79
18	BMC TrueSight	213	0.78
19	Dell EMC PowerPath	197	0.73
20	Incident IQ	196	0.72
21	BMC Helix ITSM	183	0.67
22	NinjaOne	147	0.54
23	BMC ProactiveNet Performance Management	144	0.53
24	CA 7	134	0.49
25	ALESTRA	128	0.47
26	BMC Helix Remedyforce	124	0.46
27	Halo ITSM	114	0.42
28	Ivanti Service Manager	113	0.42
29	Zebra Mobility DNA	76	0.28
30	IBS Software	72	0.27
31	Track-It!	69	0.25
32	RepliWeb	61	0.22
33	BMC Remedy Service Desk	56	0.21
34	BMC Remedy OnDemand	52	0.19
35	HEAT Service Management	50	0.18
36	iSupport Software	49	0.18
37	ORSYP	45	0.17
38	Alemba Service Manager	45	0.17
39	Micro Focus Service Manager	43	0.16
40	BMC TrueSight Operations Management	42	0.15
41	ServiceRocket	42	0.15
42	Aisera	39	0.14
43	CA Librarian	36	0.13
44	Micro Focus Service Management Automation X (SMAX)	28	0.10
45	CA Jobtrac	25	0.09
46	webMethods Insight	22	0.08
47	EasyVista Service Manager	21	0.08
48	BMC Service Impact Manager	20	0.07
49	Epicor ITSM	20	0.07
50	OpenText Service Management Automation X	20	0.07
51	Dell EMC HomeBase	15	0.06
52	Axios Systems assyst	12	0.04
53	CA Automation Point	12	0.04
54	Dollar Universe Workload Automation	10	0.04
55	Hornbill Service Manager	10	0.04
56	Versio.io	10	0.04
57	Nutanix NX	8	0.03
58	OneCommand	8	0.03
59	Efecte Enterprise Service Management	8	0.03
60	Microsoft Universal Print	8	0.03
61	CA JCLCheck	6	0.02
62	Xerox Workplace Cloud	6	0.02
63	BMC TrueSight Vulnerability Management	5	0.02
64	Hornbill	4	0.01
65	BMC TrueSight Automation for Servers	4	0.01
66	SunView ChangeGear	4	0.01
67	Intuitive Systems iVector	3	0.01
68	Planado	3	0.01
69	VMware vCenter AppSpeed	2	0.01