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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2026, over 44,144 companies are currently using one or more IT Service Management software. Out of these, there are 26,462 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 35.28% of market share, IBM Tivoli with 11.03% of market share, BMC Remedy ITSM with 10.73% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (2,226), Managed Services (1,827), Digital Transformation (1,749).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

64247

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2026

Over 64247 companies are using IT Service Management tools. JIRA Service Management with 35.28% market share (22667 customers), IBM Tivoli with 11.03% market share (7088 customers), BMC Remedy ITSM with 10.73% market share (6895 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

35.28%

22667

IBM Tivoli

11.03%

7088

BMC Remedy ITSM

10.73%

6895

SAP AMS

5.90%

3790

Percona

3.58%

2298

Others

33.48%

21509

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (12603 companies), 1,000 - 4,999 employees (10838 companies), 100 - 249 employees (10117 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 26462 (55.13%), United Kingdom with 4259 (8.87%), India with 2681 (5.59%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (2226), Managed Services (1827), Digital Transformation (1749).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	22667	35.28
2	IBM Tivoli	7088	11.03
3	BMC Remedy ITSM	6895	10.73
4	SAP AMS	3790	5.90
5	Percona	2298	3.58
6	NinjaOne	1714	2.67
7	Numara	1324	2.06
8	ManageEngine Endpoint Central	1323	2.06
9	VMware Service Manager	1321	2.06
10	TeamDynamix	1228	1.91
11	EasyVista	1192	1.86
12	Incident IQ	965	1.50
13	Footprints Service Desk	947	1.47
14	Cherwell ITSM	806	1.25
15	CA Scheduler	706	1.10
16	BMC Remedy ARS	687	1.07
17	Dell EMC PowerPath	621	0.97
18	BMC Helix ITSM	620	0.97
19	CA eHealth	606	0.94
20	NEC corporation	574	0.89
21	CA 7	573	0.89
22	BMC TrueSight	545	0.85
23	ALESTRA	505	0.79
24	Halo ITSM	487	0.76
25	BMC Service Desk Express	480	0.75
26	BMC ProactiveNet Performance Management	382	0.59
27	Ivanti Service Manager	337	0.52
28	BMC Helix Remedyforce	335	0.52
29	IBS Software	232	0.36
30	ServiceNow Workplace Service Delivery	229	0.36
31	Microsoft Universal Print	196	0.31
32	BMC Remedy Service Desk	168	0.26
33	Track-It!	141	0.22
34	Micro Focus Service Manager	135	0.21
35	Zebra Mobility DNA	134	0.21
36	RepliWeb	133	0.21
37	ORSYP	122	0.19
38	HEAT Service Management	122	0.19
39	BMC Helix Service Desk	121	0.19
40	BMC TrueSight Operations Management	115	0.18
41	Aisera	99	0.15
42	CA Librarian	95	0.15
43	Micro Focus Service Management Automation X (SMAX)	91	0.14
44	EasyVista Service Manager	89	0.14
45	BMC Remedy OnDemand	87	0.14
46	Epicor ITSM	77	0.12
47	webMethods Insight	64	0.10
48	ServiceRocket	64	0.10
49	OpenText Service Management Automation X	62	0.10
50	iSupport Software	59	0.09
51	Right Click Tools	59	0.09
52	CA Jobtrac	56	0.09
53	Alemba Service Manager	52	0.08
54	BMC Service Impact Manager	40	0.06
55	Nutanix NX	39	0.06
56	Dollar Universe Workload Automation	39	0.06
57	Hornbill Service Manager	32	0.05
58	CA Automation Point	30	0.05
59	Xerox Workplace Cloud	30	0.05
60	Dell EMC HomeBase	29	0.05
61	Axios Systems assyst	28	0.04
62	OneCommand	25	0.04
63	BMC TrueSight Vulnerability Management	22	0.03
64	Versio.io	19	0.03
65	Hornbill	18	0.03
66	CA JCLCheck	14	0.02
67	BMC TrueSight Automation for Servers	13	0.02
68	SunView ChangeGear	13	0.02
69	OpenText IT Operations Management	12	0.02
70	Clarity SM	11	0.02
71	Intuitive Systems iVector	6	0.01
72	VMware vCenter AppSpeed	3	0.00
73	BMC TrueSight Transaction Monitor	3	0.00
74	Planado	3	0.00