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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2026, over 28,603 companies are currently using one or more IT Service Management software. Out of these, there are 15,920 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 41.29% of market share, IBM Tivoli with 10.96% of market share, BMC Remedy ITSM with 10.48% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,499), Managed Services (1,155), Digital Transformation (1,152).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

40244

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2026

Over 40244 companies are using IT Service Management tools. JIRA Service Management with 41.29% market share (16618 customers), IBM Tivoli with 10.96% market share (4411 customers), BMC Remedy ITSM with 10.48% market share (4216 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

41.29%

16618

IBM Tivoli

10.96%

4411

BMC Remedy ITSM

10.48%

4216

SAP AMS

5.12%

2062

Percona

3.16%

1273

Others

28.98%

11664

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8041 companies), 1,000 - 4,999 employees (6368 companies), 100 - 249 employees (6362 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 15920 (53.85%), United Kingdom with 2750 (9.30%), Germany with 1605 (5.43%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1499), Managed Services (1155), Digital Transformation (1152).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16618	41.29
2	IBM Tivoli	4411	10.96
3	BMC Remedy ITSM	4216	10.48
4	SAP AMS	2062	5.12
5	Percona	1273	3.16
6	TeamDynamix	993	2.47
7	Numara	767	1.91
8	VMware Service Manager	702	1.74
9	EasyVista	674	1.67
10	ManageEngine Endpoint Central	593	1.47
11	NinjaOne	570	1.42
12	Footprints Service Desk	540	1.34
13	Incident IQ	430	1.07
14	Cherwell ITSM	426	1.06
15	BMC Remedy ARS	391	0.97
16	BMC Helix ITSM	368	0.91
17	CA 7	363	0.90
18	CA Scheduler	362	0.90
19	CA eHealth	347	0.86
20	BMC TrueSight	343	0.85
21	NEC corporation	342	0.85
22	Dell EMC PowerPath	339	0.84
23	ALESTRA	298	0.74
24	BMC ProactiveNet Performance Management	236	0.59
25	BMC Service Desk Express	232	0.58
26	Ivanti Service Manager	204	0.51
27	Halo ITSM	191	0.47
28	BMC Helix Remedyforce	164	0.41
29	IBS Software	150	0.37
30	ServiceNow Workplace Service Delivery	112	0.28
31	Zebra Mobility DNA	106	0.26
32	BMC Remedy Service Desk	91	0.23
33	HEAT Service Management	78	0.19
34	RepliWeb	78	0.19
35	Microsoft Universal Print	73	0.18
36	Aisera	72	0.18
37	Track-It!	71	0.18
38	Micro Focus Service Manager	65	0.16
39	BMC TrueSight Operations Management	62	0.15
40	ORSYP	62	0.15
41	Micro Focus Service Management Automation X (SMAX)	60	0.15
42	iSupport Software	53	0.13
43	BMC Remedy OnDemand	52	0.13
44	Epicor ITSM	48	0.12
45	Axios Systems assyst	48	0.12
46	ServiceRocket	48	0.12
47	CA Librarian	46	0.11
48	webMethods Insight	42	0.10
49	Alemba Service Manager	42	0.10
50	EasyVista Service Manager	41	0.10
51	CA Jobtrac	36	0.09
52	Right Click Tools	27	0.07
53	OpenText Service Management Automation X	24	0.06
54	Dollar Universe Workload Automation	23	0.06
55	BMC Service Impact Manager	22	0.05
56	Nutanix NX	22	0.05
57	CA Automation Point	17	0.04
58	Dell EMC HomeBase	16	0.04
59	OneCommand	15	0.04
60	Hornbill Service Manager	15	0.04
61	OpenText IT Operations Management	11	0.03
62	BMC TrueSight Vulnerability Management	10	0.02
63	Versio.io	9	0.02
64	SunView ChangeGear	8	0.02
65	CA JCLCheck	8	0.02
66	Xerox Workplace Cloud	8	0.02
67	BMC TrueSight Automation for Servers	5	0.01
68	Intuitive Systems iVector	5	0.01
69	Planado	4	0.01
70	VMware vCenter AppSpeed	2	0.00
71	BMC TrueSight Transaction Monitor	2	0.00