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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2024, over 21,930 companies are currently using one or more IT Service Management software. Out of these, there are 12,824 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 41.76% of market share, IBM Tivoli with 12.67% of market share, BMC Remedy ITSM with 11.41% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,121), Cybersecurity (941), Managed Services (928).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

29865

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2024

Over 29865 companies are using IT Service Management tools. JIRA Service Management with 41.76% market share (12473 customers), IBM Tivoli with 12.67% market share (3785 customers), BMC Remedy ITSM with 11.41% market share (3409 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

41.76%

12473

IBM Tivoli

12.67%

3785

BMC Remedy ITSM

11.41%

3409

SAP AMS

4.19%

1250

TeamDynamix

3.27%

978

Others

26.69%

7970

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 1,000 - 4,999 employees (4849 companies), 10,000+ employees (4686 companies), 20 - 49 employees (4148 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 12824 (56.20%), United Kingdom with 2217 (9.72%), Germany with 1286 (5.64%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1121), Cybersecurity (941), Managed Services (928).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	12473	41.76
2	IBM Tivoli	3785	12.67
3	BMC Remedy ITSM	3409	11.41
4	SAP AMS	1250	4.19
5	TeamDynamix	978	3.27
6	Percona	954	3.19
7	Numara	625	2.09
8	Footprints Service Desk	499	1.67
9	VMware Service Manager	492	1.65
10	EasyVista	420	1.41
11	Cherwell ITSM	418	1.40
12	Clarity SM	407	1.36
13	BMC Remedy ARS	368	1.23
14	CA eHealth	281	0.94
15	CA Scheduler	262	0.88
16	BMC TrueSight	256	0.86
17	BMC Service Desk Express	249	0.83
18	NEC corporation	238	0.80
19	BMC Helix ITSM	234	0.78
20	Dell EMC PowerPath	207	0.69
21	Incident IQ	200	0.67
22	BMC ProactiveNet Performance Management	157	0.53
23	CA 7	149	0.50
24	Ivanti Service Manager	148	0.50
25	ALESTRA	143	0.48
26	BMC Helix Remedyforce	141	0.47
27	Halo ITSM	98	0.33
28	Track-It!	77	0.26
29	Zebra Mobility DNA	73	0.24
30	RepliWeb	65	0.22
31	BMC Remedy Service Desk	64	0.21
32	BMC Remedy OnDemand	55	0.18
33	HEAT Service Management	54	0.18
34	iSupport Software	53	0.18
35	BMC TrueSight Operations Management	52	0.17
36	Micro Focus Service Manager	50	0.17
37	ORSYP	48	0.16
38	Alemba Service Manager	42	0.14
39	Micro Focus Service Management Automation X (SMAX)	39	0.13
40	CA Librarian	38	0.13
41	ServiceRocket	28	0.09
42	Epicor ITSM	26	0.09
43	CA Jobtrac	26	0.09
44	webMethods Insight	24	0.08
45	EasyVista Service Manager	24	0.08
46	OpenText Service Management Automation X	23	0.08
47	Aisera	22	0.07
48	BMC Service Impact Manager	21	0.07
49	Axios Systems assyst	19	0.06
50	Dollar Universe Workload Automation	16	0.05
51	Dell EMC HomeBase	15	0.05
52	CA Automation Point	15	0.05
53	Nutanix NX	12	0.04
54	Hornbill Service Manager	11	0.04
55	OneCommand	8	0.03
56	CA JCLCheck	7	0.02
57	BMC TrueSight Vulnerability Management	5	0.02
58	SunView ChangeGear	5	0.02
59	BMC TrueSight Automation for Servers	4	0.01
60	VMware vCenter AppSpeed	3	0.01