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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2026, over 29,237 companies are currently using one or more IT Service Management software. Out of these, there are 16,608 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 41.30% of market share, IBM Tivoli with 10.48% of market share, BMC Remedy ITSM with 10.04% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,492), Cybersecurity (1,212), Managed Services (1,191).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

40967

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2026

Over 40967 companies are using IT Service Management tools. JIRA Service Management with 41.30% market share (16918 customers), IBM Tivoli with 10.48% market share (4292 customers), BMC Remedy ITSM with 10.04% market share (4112 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

41.30%

16918

IBM Tivoli

10.48%

4292

BMC Remedy ITSM

10.04%

4112

SAP AMS

5.43%

2225

Percona

3.13%

1281

Others

29.63%

12139

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8186 companies), 1,000 - 4,999 employees (6599 companies), 100 - 249 employees (6298 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 16608 (54.39%), United Kingdom with 2861 (9.37%), Germany with 1647 (5.39%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1492), Cybersecurity (1212), Managed Services (1191).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16918	41.30
2	IBM Tivoli	4292	10.48
3	BMC Remedy ITSM	4112	10.04
4	SAP AMS	2225	5.43
5	Percona	1281	3.13
6	TeamDynamix	1047	2.56
7	Numara	766	1.87
8	VMware Service Manager	697	1.70
9	EasyVista	677	1.65
10	NinjaOne	669	1.63
11	Footprints Service Desk	533	1.30
12	Incident IQ	532	1.30
13	ManageEngine Endpoint Central	494	1.21
14	CA Scheduler	477	1.16
15	Cherwell ITSM	445	1.09
16	BMC Remedy ARS	388	0.95
17	BMC Helix ITSM	377	0.92
18	NEC corporation	362	0.88
19	CA 7	360	0.88
20	BMC TrueSight	344	0.84
21	CA eHealth	340	0.83
22	Dell EMC PowerPath	332	0.81
23	ALESTRA	296	0.72
24	Halo ITSM	264	0.64
25	BMC ProactiveNet Performance Management	234	0.57
26	BMC Service Desk Express	226	0.55
27	Ivanti Service Manager	187	0.46
28	BMC Helix Remedyforce	183	0.45
29	IBS Software	150	0.37
30	Zebra Mobility DNA	127	0.31
31	ServiceNow Workplace Service Delivery	125	0.31
32	BMC Remedy Service Desk	91	0.22
33	RepliWeb	80	0.20
34	Track-It!	75	0.18
35	CA Librarian	75	0.18
36	HEAT Service Management	73	0.18
37	Microsoft Universal Print	72	0.18
38	BMC TrueSight Operations Management	69	0.17
39	Micro Focus Service Manager	66	0.16
40	ORSYP	63	0.15
41	Micro Focus Service Management Automation X (SMAX)	62	0.15
42	Aisera	61	0.15
43	iSupport Software	56	0.14
44	ServiceRocket	52	0.13
45	BMC Remedy OnDemand	51	0.12
46	Axios Systems assyst	50	0.12
47	webMethods Insight	44	0.11
48	Alemba Service Manager	43	0.10
49	EasyVista Service Manager	41	0.10
50	Epicor ITSM	37	0.09
51	CA Jobtrac	36	0.09
52	Right Click Tools	27	0.07
53	Hornbill Service Manager	26	0.06
54	OpenText Service Management Automation X	26	0.06
55	Dollar Universe Workload Automation	24	0.06
56	BMC Service Impact Manager	22	0.05
57	Nutanix NX	22	0.05
58	Hornbill	18	0.04
59	CA Automation Point	18	0.04
60	Dell EMC HomeBase	16	0.04
61	Clarity SM	16	0.04
62	Versio.io	16	0.04
63	OneCommand	15	0.04
64	BMC TrueSight Vulnerability Management	13	0.03
65	CA JCLCheck	9	0.02
66	BMC TrueSight Automation for Servers	8	0.02
67	SunView ChangeGear	8	0.02
68	Xerox Workplace Cloud	8	0.02
69	OpenText IT Operations Management	8	0.02
70	Intuitive Systems iVector	5	0.01
71	BMC TrueSight Transaction Monitor	3	0.01
72	VMware vCenter AppSpeed	2	0.00