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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2025, over 28,405 companies are currently using one or more IT Service Management software. Out of these, there are 15,654 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 40.76% of market share, IBM Tivoli with 11.15% of market share, BMC Remedy ITSM with 10.68% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,502), Managed Services (1,162), Cybersecurity (1,153).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

39573

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2025

Over 39573 companies are using IT Service Management tools. JIRA Service Management with 40.76% market share (16131 customers), IBM Tivoli with 11.15% market share (4411 customers), BMC Remedy ITSM with 10.68% market share (4225 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

40.76%

16131

IBM Tivoli

11.15%

4411

BMC Remedy ITSM

10.68%

4225

SAP AMS

5.22%

2064

Percona

3.25%

1288

Others

28.94%

11454

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (7978 companies), 1,000 - 4,999 employees (6329 companies), 100 - 249 employees (6256 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 15654 (53.69%), United Kingdom with 2697 (9.25%), Germany with 1591 (5.46%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1502), Managed Services (1162), Cybersecurity (1153).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16131	40.76
2	IBM Tivoli	4411	11.15
3	BMC Remedy ITSM	4225	10.68
4	SAP AMS	2064	5.22
5	Percona	1288	3.25
6	TeamDynamix	949	2.40
7	Numara	770	1.95
8	VMware Service Manager	702	1.77
9	EasyVista	670	1.69
10	ManageEngine Endpoint Central	587	1.48
11	Footprints Service Desk	543	1.37
12	NinjaOne	528	1.33
13	Incident IQ	432	1.09
14	Cherwell ITSM	427	1.08
15	BMC Remedy ARS	388	0.98
16	CA 7	367	0.93
17	CA Scheduler	363	0.92
18	CA eHealth	347	0.88
19	BMC Helix ITSM	346	0.87
20	BMC TrueSight	344	0.87
21	Dell EMC PowerPath	339	0.86
22	NEC corporation	337	0.85
23	ALESTRA	297	0.75
24	BMC ProactiveNet Performance Management	237	0.60
25	BMC Service Desk Express	232	0.59
26	Halo ITSM	202	0.51
27	Ivanti Service Manager	197	0.50
28	BMC Helix Remedyforce	164	0.41
29	ServiceNow Workplace Service Delivery	111	0.28
30	Zebra Mobility DNA	105	0.27
31	BMC Remedy Service Desk	93	0.24
32	IBS Software	86	0.22
33	RepliWeb	78	0.20
34	HEAT Service Management	77	0.19
35	Aisera	74	0.19
36	Microsoft Universal Print	72	0.18
37	Track-It!	71	0.18
38	Micro Focus Service Manager	66	0.17
39	ORSYP	62	0.16
40	Micro Focus Service Management Automation X (SMAX)	59	0.15
41	BMC TrueSight Operations Management	56	0.14
42	iSupport Software	52	0.13
43	BMC Remedy OnDemand	52	0.13
44	Axios Systems assyst	49	0.12
45	CA Librarian	46	0.12
46	Epicor ITSM	45	0.11
47	ServiceRocket	41	0.10
48	EasyVista Service Manager	40	0.10
49	CA Jobtrac	36	0.09
50	OpenText Service Management Automation X	35	0.09
51	webMethods Insight	33	0.08
52	Right Click Tools	28	0.07
53	Dollar Universe Workload Automation	23	0.06
54	BMC Service Impact Manager	22	0.06
55	Nutanix NX	22	0.06
56	CA Automation Point	17	0.04
57	Alemba Service Manager	17	0.04
58	Dell EMC HomeBase	16	0.04
59	OneCommand	15	0.04
60	Hornbill Service Manager	15	0.04
61	BMC TrueSight Vulnerability Management	11	0.03
62	OpenText IT Operations Management	11	0.03
63	Versio.io	9	0.02
64	SunView ChangeGear	8	0.02
65	CA JCLCheck	8	0.02
66	Xerox Workplace Cloud	8	0.02
67	BMC TrueSight Automation for Servers	5	0.01
68	Intuitive Systems iVector	4	0.01
69	Planado	4	0.01
70	VMware vCenter AppSpeed	2	0.01
71	BMC TrueSight Transaction Monitor	2	0.01