Question 1

Who are the top BMC Service Desk Express competitors?

Accepted Answer

BMC Service Desk Express’s Top competitors in the it-service-management category are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. You can view a full list of BMC Service Desk Express competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of BMC Service Desk Express and 40,000 other technologies on the internet. You can also compare BMC Service Desk Express and its feature with top competitors here : BMC Service Desk Express vs JIRA Service Management BMC Service Desk Express vs IBM Tivoli BMC Service Desk Express vs BMC Remedy ITSM.

Question 2

What is BMC Service Desk Express customer distribution based on
            company size?

Accepted Answer

The majority of BMC Service Desk Express’s customers for the it-service-management category fall in the company size of 10,000+ employees (59 companies). You can view a distribution chart of BMC Service Desk Express customers by company size here.

Question 3

What is BMC Service Desk Express market share in the
            it-service-management?

Accepted Answer

BMC Service Desk Express has market share of
            0.83%
            in it-service-management market.
            BMC Service Desk Express competes
            with 68 competitor tools in
            it-service-management category. The top alternatives for
            BMC Service Desk Express it-service-management tool are
            JIRA Service Management with
                43.99%, IBM Tivoli with
                11.81%, BMC Remedy ITSM with
                10.53% market share.

Question 4

What are the top countries that use BMC Service Desk Express?

Accepted Answer

Around the world in 2025, over
          225 companies
          have started using BMC Service Desk Express as
          it-service-management tool. Companies using
          BMC Service Desk Express for it-service-management are majorly
          from United States with
          149 customers.
          70.95% of BMC Service Desk Express
          customers are from the United States. Other top countries
          using BMC Service Desk Express are
          Canada and Netherlands with 19(9.05%) and 12(5.71%) customers respectively.

Question 5

What are the top industries that use BMC Service Desk Express?

Accepted Answer

Top industries that use BMC Service Desk Express for
            it-service-management are Online Learning (12), Healthcare Services (11), Managed Services (10).

Technology	Domains	Market Share (Est.)	Versus page
JIRA Service Management	11937	43.99%	BMC Service Desk Express vs JIRA Service Management
IBM Tivoli	3205	11.81%	BMC Service Desk Express vs IBM Tivoli
BMC Remedy ITSM	2856	10.53%	BMC Service Desk Express vs BMC Remedy ITSM
SAP AMS	1100	4.05%	BMC Service Desk Express vs SAP AMS
Percona	824	3.04%	BMC Service Desk Express vs Percona
TeamDynamix	787	2.90%	BMC Service Desk Express vs TeamDynamix
Numara	565	2.08%	BMC Service Desk Express vs Numara
Footprints Service Desk	420	1.55%	BMC Service Desk Express vs Footprints Service Desk
VMware Service Manager	409	1.51%	BMC Service Desk Express vs VMware Service Manager
EasyVista	372	1.37%	BMC Service Desk Express vs EasyVista
Clarity SM	344	1.27%	BMC Service Desk Express vs Clarity SM
BMC Remedy ARS	319	1.18%	BMC Service Desk Express vs BMC Remedy ARS
Cherwell ITSM	303	1.12%	BMC Service Desk Express vs Cherwell ITSM
CA eHealth	251	0.93%	BMC Service Desk Express vs CA eHealth
CA Scheduler	239	0.88%	BMC Service Desk Express vs CA Scheduler
NEC corporation	214	0.79%	BMC Service Desk Express vs NEC corporation
BMC TrueSight	213	0.78%	BMC Service Desk Express vs BMC TrueSight
Dell EMC PowerPath	197	0.73%	BMC Service Desk Express vs Dell EMC PowerPath
Incident IQ	196	0.72%	BMC Service Desk Express vs Incident IQ
BMC Helix ITSM	183	0.67%	BMC Service Desk Express vs BMC Helix ITSM

Customers	Employee Range	City	Region	Country
PPD	10,000+	Wilmington	North Carolina	United States
ICON	10,000+	North Wales	Pennsylvania	United States
VITAS Healthcare	10,000+	Miami	Florida	United States
KPN	10,000+	Rotterdam	South Holland	Netherlands
The Carle Foundation	10,000+	Urbana	Illinois	United States
FIS	10,000+	Jacksonville	Florida	United States
University Of California San Diego	10,000+	La Jolla	California	United States
Pilot Flying J	10,000+	Knoxville	Tennessee	United States
Informa Markets	10,000+	San Francisco	California	United States
CompuCom	10,000+	Dallas	Texas	United States

BMC Service Desk Express

Market Share of BMC Service Desk Express

225

0.83%

#16

Top Competitors and Alternatives of BMC Service Desk Express

Top Competitors and Alternatives of BMC Service Desk Express

Customers of BMC Service Desk Express

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BMC Service Desk Express Customers by Employee Size

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Employees of BMC Service Desk Express

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