Question 1

Who are the top JIRA Service Management competitors?

Accepted Answer

JIRA Service Management’s Top competitors in the it-service-management category are IBM Tivoli, BMC Remedy ITSM, SAP AMS. You can view a full list of JIRA Service Management competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of JIRA Service Management and 40,000 other technologies on the internet. You can also compare JIRA Service Management and its feature with top competitors here : JIRA Service Management vs IBM Tivoli JIRA Service Management vs BMC Remedy ITSM JIRA Service Management vs SAP AMS.

Question 2

What is JIRA Service Management customer distribution based on
            company size?

Accepted Answer

The majority of JIRA Service Management’s customers for the it-service-management category fall in the company size of 20 - 49 employees (3,030 companies). You can view a distribution chart of JIRA Service Management customers by company size here.

Question 3

What is JIRA Service Management market share in the
            it-service-management?

Accepted Answer

JIRA Service Management has market share of
            43.99%
            in it-service-management market.
            JIRA Service Management competes
            with 68 competitor tools in
            it-service-management category. The top alternatives for
            JIRA Service Management it-service-management tool are
            IBM Tivoli with
                11.81%, BMC Remedy ITSM with
                10.53%, SAP AMS with
                4.05% market share.

Question 4

What are the top countries that use JIRA Service Management?

Accepted Answer

Around the world in 2025, over
          11,937 companies
          have started using JIRA Service Management as
          it-service-management tool. Companies using
          JIRA Service Management for it-service-management are majorly
          from United States with
          4,247 customers.
          47.89% of JIRA Service Management
          customers are from the United States. Other top countries
          using JIRA Service Management are
          United Kingdom and Germany with 977(11.02%) and 870(9.81%) customers respectively.

Question 5

What are the top industries that use JIRA Service Management?

Accepted Answer

Top industries that use JIRA Service Management for
            it-service-management are Software Development (285), Software (245), Artificial Intelligence (180).

Technology	Domains	Market Share (Est.)	Versus page
IBM Tivoli	3205	11.81%	JIRA Service Management vs IBM Tivoli
BMC Remedy ITSM	2856	10.53%	JIRA Service Management vs BMC Remedy ITSM
SAP AMS	1100	4.05%	JIRA Service Management vs SAP AMS
Percona	824	3.04%	JIRA Service Management vs Percona
TeamDynamix	787	2.90%	JIRA Service Management vs TeamDynamix
Numara	565	2.08%	JIRA Service Management vs Numara
Footprints Service Desk	420	1.55%	JIRA Service Management vs Footprints Service Desk
VMware Service Manager	409	1.51%	JIRA Service Management vs VMware Service Manager
EasyVista	372	1.37%	JIRA Service Management vs EasyVista
Clarity SM	344	1.27%	JIRA Service Management vs Clarity SM
BMC Remedy ARS	319	1.18%	JIRA Service Management vs BMC Remedy ARS
Cherwell ITSM	303	1.12%	JIRA Service Management vs Cherwell ITSM
CA eHealth	251	0.93%	JIRA Service Management vs CA eHealth
CA Scheduler	239	0.88%	JIRA Service Management vs CA Scheduler
BMC Service Desk Express	225	0.83%	JIRA Service Management vs BMC Service Desk Express
NEC corporation	214	0.79%	JIRA Service Management vs NEC corporation
BMC TrueSight	213	0.78%	JIRA Service Management vs BMC TrueSight
Dell EMC PowerPath	197	0.73%	JIRA Service Management vs Dell EMC PowerPath
Incident IQ	196	0.72%	JIRA Service Management vs Incident IQ
BMC Helix ITSM	183	0.67%	JIRA Service Management vs BMC Helix ITSM

Customers	Employee Range	City	Region	Country
University Of South Florida	10,000+	Tampa	Florida	United States
Florida State University	10,000+	Tallahassee	Florida	United States
Excelitas Technologies	10,000+	Waltham	Massachusetts	United States
Hexagon	10,000+	Stockholm	Stockholm	Sweden
Aveanna Healthcare	10,000+	Atlanta	Georgia	United States
Mphasis	10,000+	Bengaluru	Karnataka	India
Small Business Administration	10,000+	Washington, D.C.	Washington, D.C.	United States
Pets At Home	10,000+	Wilmslow	England	United Kingdom
Crestron Electronics	10,000+	Northvale	New Jersey	United States
The University Of Texas At Austin	10,000+	Austin	Texas	United States

JIRA Service Management

Market Share of JIRA Service Management

11937

43.99%

#1

Top Competitors and Alternatives of JIRA Service Management

Top Competitors and Alternatives of JIRA Service Management

Customers of JIRA Service Management

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JIRA Service Management Customers by Employee Size

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