Question 1

Who are the top JIRA Service Management competitors?

Accepted Answer

JIRA Service Management’s Top competitors in the it-service-management category are IBM Tivoli, BMC Remedy ITSM, SAP AMS. You can view a full list of JIRA Service Management competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of JIRA Service Management and 40,000 other technologies on the internet. You can also compare JIRA Service Management and its feature with top competitors here : JIRA Service Management vs IBM Tivoli JIRA Service Management vs BMC Remedy ITSM JIRA Service Management vs SAP AMS.

Question 2

What is JIRA Service Management customer distribution based on
            company size?

Accepted Answer

The majority of JIRA Service Management’s customers for the it-service-management category fall in the company size of 20 - 49 employees (3,223 companies). You can view a distribution chart of JIRA Service Management customers by company size here.

Question 3

What is JIRA Service Management market share in the
            it-service-management?

Accepted Answer

JIRA Service Management has market share of
            45.56%
            in it-service-management market.
            JIRA Service Management competes
            with 66 competitor tools in
            it-service-management category. The top alternatives for
            JIRA Service Management it-service-management tool are
            IBM Tivoli with
                11.63%, BMC Remedy ITSM with
                10.44%, SAP AMS with
                3.93% market share.

Question 4

What are the top countries that use JIRA Service Management?

Accepted Answer

Around the world in 2025, over
          12,014 companies
          have started using JIRA Service Management as
          it-service-management tool. Companies using
          JIRA Service Management for it-service-management are majorly
          from United States with
          4,344 customers.
          48.50% of JIRA Service Management
          customers are from the United States. Other top countries
          using JIRA Service Management are
          United Kingdom and Germany with 979(10.93%) and 859(9.59%) customers respectively.

Question 5

What are the top industries that use JIRA Service Management?

Accepted Answer

Top industries that use JIRA Service Management for
            it-service-management are Software Development (282), Software (243), Saas (176).

Technology	Domains	Market Share (Est.)	Versus page
IBM Tivoli	3153	11.63%	JIRA Service Management vs IBM Tivoli
BMC Remedy ITSM	2830	10.44%	JIRA Service Management vs BMC Remedy ITSM
SAP AMS	1066	3.93%	JIRA Service Management vs SAP AMS
Percona	825	3.04%	JIRA Service Management vs Percona
TeamDynamix	668	2.46%	JIRA Service Management vs TeamDynamix
Numara	566	2.09%	JIRA Service Management vs Numara
Footprints Service Desk	408	1.51%	JIRA Service Management vs Footprints Service Desk
VMware Service Manager	406	1.50%	JIRA Service Management vs VMware Service Manager
BMC Remedy ARS	313	1.15%	JIRA Service Management vs BMC Remedy ARS
EasyVista	305	1.13%	JIRA Service Management vs EasyVista
Cherwell ITSM	300	1.11%	JIRA Service Management vs Cherwell ITSM
CA eHealth	244	0.90%	JIRA Service Management vs CA eHealth
CA Scheduler	236	0.87%	JIRA Service Management vs CA Scheduler
NEC corporation	221	0.82%	JIRA Service Management vs NEC corporation
BMC Service Desk Express	220	0.81%	JIRA Service Management vs BMC Service Desk Express
BMC TrueSight	206	0.76%	JIRA Service Management vs BMC TrueSight
BMC Helix ITSM	200	0.74%	JIRA Service Management vs BMC Helix ITSM
Incident IQ	195	0.72%	JIRA Service Management vs Incident IQ
NinjaOne	193	0.71%	JIRA Service Management vs NinjaOne
Dell EMC PowerPath	192	0.71%	JIRA Service Management vs Dell EMC PowerPath

Customers	Employee Range	City	Region	Country
Viking Enterprise Solutions	10,000+	San Jose	California	United States
Domino's	10,000+	Ann Arbor	Michigan	United States
Barts Health NHS Trust	10,000+	London	England	United Kingdom
Dentsu	10,000+	Tokyo	Tokyo	Japan
TeleVox	10,000+	Omaha	Nebraska	United States
NIBE	10,000+	Markaryd	Kronoberg	Sweden
Orange Business	10,000+	Issy-les-Moulineaux	Ile-de-France	France
Scouts NSW	10,000+	Lidcombe	New South Wales	Australia
NTT DATA	10,000+	Plano	Texas	United States
Idemia	10,000+	Courbevoie	Ile-de-France	France

JIRA Service Management

Market Share of JIRA Service Management

12346

45.56%

#1

Top Competitors and Alternatives of JIRA Service Management

Top Competitors and Alternatives of JIRA Service Management

Customers of JIRA Service Management

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JIRA Service Management Customers by Products and Services

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JIRA Service Management Customers by Employee Size

JIRA Service Management Customers by Geography

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