BMC Helix ITSM
BMC Helix ITSM is a cloud-native service management application that improves service desk resource efficiency with intelligent and predictive ITSM.
Market Share of BMC Helix ITSM
Current Customer(s)
183
Market Share (Est.)
0.67%
Ranking
#21
Top Competitors and Alternatives of BMC Helix ITSM
The top three of BMC Helix ITSM’s competitors in the IT Service Management category are JIRA Service Management with 43.99%, IBM Tivoli with 11.81%, BMC Remedy ITSM with 10.53% market share.
Popular Comparisons
Top Competitors and Alternatives of BMC Helix ITSM
The top three of BMC Helix ITSM’s competitors in the IT Service Management category are JIRA Service Management with 43.99%, IBM Tivoli with 11.81%, BMC Remedy ITSM with 10.53% market share.
BMC Helix ITSM vs JIRA Service Management
BMC Helix ITSM vs IBM Tivoli
BMC Helix ITSM vs BMC Remedy ITSM
BMC Helix ITSM vs SAP AMS
BMC Helix ITSM vs Percona
BMC Helix ITSM vs TeamDynamix
BMC Helix ITSM vs Numara
BMC Helix ITSM vs Footprints Service Desk
Customers of BMC Helix ITSM
Around the world in 2025, over 183 companies have started using BMC Helix ITSM as IT Service Management tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| H&R Block | 10,000+ | Kansas City | Missouri | United States |     |
| Atos | 10,000+ | Bezons | Ile-de-France | France | |
| K-Electric | 10,000+ | Karachi | Sindh | Pakistan | |
| L.M. Ericsson | 10,000+ | Stockholm | Stockholm | Sweden | |
| Inetum | 10,000+ | Saint-Ouen | Ile-de-France | France | |
| Infosys | 10,000+ | Bengaluru | Karnataka | India | |
| GEICO | 10,000+ | Chevy Chase | Maryland | United States | |
| Walgreens | 10,000+ | Deerfield | Illinois | United States | |
| AIB | 10,000+ | Dublin | Leinster | Ireland | |
| Tech Mahindra | 10,000+ | Pune | Maharashtra | India | |
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BMC Helix ITSM Customers by Products and Services
The top three products and services offering customers that use BMC Helix ITSM for IT Service Management are Cloud Services (18), Managed Services (14), Cybersecurity (13).
Customers
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BMC Helix ITSM Customers by Employee Size
The majority of BMC Helix ITSM's customers for the it-service-management category fall in the company size of 10,000+ employees (57 companies), 1,000 - 4,999 employees (30 companies), 5,000 - 9,999 employees (27 companies).
Employee Size
BMC Helix ITSM Customers by Geography
The top three geographies of BMC Helix ITSM for it-service-management are the United States with 63(44.06%), United Kingdom with 20(13.99%), Spain with 17(11.89%) customers respectively.
Customers
Employees of BMC Helix ITSM
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FAQ
Find answers to the most often asked questions by users.
Who are the top BMC Helix ITSM competitors?
BMC Helix ITSM’s Top competitors in the it-service-management category are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. You can view a full list of BMC Helix ITSM competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of BMC Helix ITSM and 40,000 other technologies on the internet. You can also compare BMC Helix ITSM and its feature with top competitors here : BMC Helix ITSM vs JIRA Service Management BMC Helix ITSM vs IBM Tivoli BMC Helix ITSM vs BMC Remedy ITSM.
What is BMC Helix ITSM customer distribution based on company size?
What is BMC Helix ITSM market share in the it-service-management?
What are the top countries that use BMC Helix ITSM?
What are the top industries that use BMC Helix ITSM?
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