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SAP Service Cloud

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SAP Service Cloud is a cloud solution that helps organisations to orchestrate seamless service experiences to support customers throughout their entir...Read more

Customer Support Services
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Market Share of SAP Service Cloud

Current Customer(s)

550

Market Share (Est.)

3.77%

Ranking

#5

Top Competitors and Alternatives of SAP Service Cloud

The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.11%, Forethought with 14.34%, ServiceNow Customer Service Management with 8.17% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Salesforce Service Cloud876760.11%SAP Service Cloud vs Salesforce Service Cloud
Forethought209114.34%SAP Service Cloud vs Forethought
ServiceNow Customer Service Management11918.17%SAP Service Cloud vs ServiceNow Customer Service Management
Botmaker6524.47%SAP Service Cloud vs Botmaker
Microsoft Dynamics 365 Field Service4553.12%SAP Service Cloud vs Microsoft Dynamics 365 Field Service
Cresta2461.69%SAP Service Cloud vs Cresta
Clarity SDM2381.63%SAP Service Cloud vs Clarity SDM
nService1461.00%SAP Service Cloud vs nService
Micro Focus ZENworks Service Desk450.31%SAP Service Cloud vs Micro Focus ZENworks Service Desk
Cognitive Virtual Assistant420.29%SAP Service Cloud vs Cognitive Virtual Assistant
AGI Self Service410.28%SAP Service Cloud vs AGI Self Service
ultimate.ai260.18%SAP Service Cloud vs ultimate.ai
Cisco Smart Net Total Care170.12%SAP Service Cloud vs Cisco Smart Net Total Care
Clarabridge Engage130.09%SAP Service Cloud vs Clarabridge Engage
luminjo100.07%SAP Service Cloud vs luminjo
Jobi80.05%SAP Service Cloud vs Jobi
WebSupport PRO70.05%SAP Service Cloud vs WebSupport PRO
Qelp70.05%SAP Service Cloud vs Qelp
AnswerChat60.04%SAP Service Cloud vs AnswerChat
SiteGlue60.04%SAP Service Cloud vs SiteGlue
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Popular Comparisons

Top Competitors and Alternatives of SAP Service Cloud

The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 60.11%, Forethought with 14.34%, ServiceNow Customer Service Management with 8.17% market share.

SAP Service Cloud vs Salesforce Service Cloud

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SAP Service Cloud vs Forethought

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SAP Service Cloud vs ServiceNow Customer Service Management

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SAP Service Cloud vs Botmaker

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SAP Service Cloud vs Microsoft Dynamics 365 Field Service

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SAP Service Cloud vs Cresta

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SAP Service Cloud vs Clarity SDM

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SAP Service Cloud vs nService

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Customers of SAP Service Cloud

Around the world in 2025, over 550 companies have started using SAP Service Cloud as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
VINCI Energies10,000+MontessonIle-de-FranceFrance
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Corning10,000+CorningNew YorkUnited States
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Nokia10,000+EspooUusimaaFinland
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DuPont10,000+WilmingtonDelawareUnited States
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Kohler Company10,000+KohlerWisconsinUnited States
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Birlasoft10,000+PuneMaharashtraIndia
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Henkel10,000+DuesseldorfNorth Rhine-WestphaliaGermany
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Change Healthcare10,000+NashvilleTennesseeUnited States
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3M Company10,000+Saint PaulMinnesotaUnited States
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Accenture10,000+DublinLeinsterIreland
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SAP Service Cloud Customers by Products and Services

The top three products and services offering customers that use SAP Service Cloud for Customer Support Services are Cloud Services (40), Consulting (30), Digital Transformation (24).

Customers

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SAP Service Cloud Customers by Employee Size

The majority of SAP Service Cloud's customers for the customer-support-services category fall in the company size of 10,000+ employees (209 companies), 1,000 - 4,999 employees (101 companies), 5,000 - 9,999 employees (64 companies).

Employee Size

SAP Service Cloud Customers by Geography

The top three geographies of SAP Service Cloud for customer-support-services are the United States with 221(49.77%), Germany with 54(12.16%), United Kingdom with 38(8.56%) customers respectively.

Customers

Employees of SAP Service Cloud

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Also see other Products/Services by SAP Service Cloud in:

Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top SAP Service Cloud competitors?

SAP Service Cloud’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, ServiceNow Customer Service Management. You can view a full list of SAP Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of SAP Service Cloud and 40,000 other technologies on the internet. You can also compare SAP Service Cloud and its feature with top competitors here : SAP Service Cloud vs Salesforce Service Cloud SAP Service Cloud vs Forethought SAP Service Cloud vs ServiceNow Customer Service Management.

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What is SAP Service Cloud customer distribution based on company size?

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What is SAP Service Cloud market share in the customer-support-services?

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What are the top countries that use SAP Service Cloud?

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What are the top industries that use SAP Service Cloud?

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