SAP Service Cloud

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SAP Service Cloud is a cloud solution that helps organisations to orchestrate seamless service experiences to support customers throughout their entire journey.

Top Competitors and Alternatives of SAP Service Cloud

The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 78.15%, ServiceNow Customer Service Management with 8.33%, Forethought with 3.19% market share.

    Top Competitors and Alternatives of SAP Service Cloud

    The top three of SAP Service Cloud’s competitors in the Customer Support Services category are Salesforce Service Cloud with 78.15%, ServiceNow Customer Service Management with 8.33%, Forethought with 3.19% market share.

    Customers of SAP Service Cloud

    Around the world in 2023, over 500 companies have started using SAP Service Cloud as Customer Support Services tool.

    Customers Employee Range City Region Country Social Links
    Capgemini SA 10,000+ Paris Ile-de-france France
    PwC Deutschland 10,000+ Frankfurt Am Main Hesse Germany
    International Business Machines Corporation (IBM) 10,000+ Armonk New York United States
    Deloitte Touche Tohmatsu 10,000+ New York City New York United States
    Cognizant Technology Solutions Corporation 10,000+ Teaneck New Jersey United States
    MAN Energy Solutions 10,000+ Augsburg Bavaria Germany
    SAP AG 10,000+ Walldorf Baden-wuerttemberg Germany
    VINCI Energies 10,000+ Montesson Ile-de-france France
    The Home Depot Canada 10,000+ Toronto Ontario Canada
    Wipro Ltd 10,000+ Bengaluru Karnataka India

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    SAP Service Cloud Customers by Industry

    The three top industries that use SAP Service Cloud for Customer Support Services are Sap (28), Recruitment (26), Staffing (24).

    SAP Service Cloud Customers by Employee Size

    The majority of SAP Service Cloud’s customers for the customer-support-services category fall in the company size of 10,000+ employees (126 companies), 1,000 - 4,999 employees (93 companies), 100 - 249 employees (75 companies).

    SAP Service Cloud Customers by Geography

    The top three geographies of SAP Service Cloud for customer-support-services are the United States with 208(39.39%), Germany with 71(13.45%), United Kingdom with 44(8.33%) customers respectively.

    Employees of SAP Service Cloud

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top SAP Service Cloud competitors?

    SAP Service Cloud’s Top competitors in the customer-support-services category are Salesforce Service Cloud, ServiceNow Customer Service Management, Forethought. You can view a full list of SAP Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of SAP Service Cloud and 40,000 other technologies on the internet.You can also compare SAP Service Cloud and its feature with top competitors here : SAP Service Cloud vs Salesforce Service Cloud SAP Service Cloud vs ServiceNow Customer Service Management SAP Service Cloud vs Forethought .

    What is SAP Service Cloud customer distribution based on company size?

    The majority of SAP Service Cloud’s customers for the customer-support-services category fall in the company size of 10,000+ employees (126 companies), 1,000 - 4,999 employees (93 companies), 100 - 249 employees (75 companies). You can view a distribution chart of SAP Service Cloud customers by company size here.

    What is SAP Service Cloud market share in the customer-support-services?

    SAP Service Cloud has market share of 2.96% in customer-support-services market. SAP Service Cloud competes with 29 competitor tools in customer-support-services category. The top alternatives for SAP Service Cloud customer-support-services tool are Salesforce Service Cloud with 78.15%, ServiceNow Customer Service Management with 8.33%, Forethought with 3.19% market share.

    What are the top industries that use SAP Service Cloud?

    Top industries that use SAP Service Cloud for customer-support-services are Sap (28), Recruitment (26), Staffing (24).

    What are the top countries that use SAP Service Cloud?

    Around the world in 2023, over 500 companies have started using SAP Service Cloud as customer-support-services tool. Companies using SAP Service Cloud for customer-support-services are majorly from United States with 208 customers. 39.39% of SAP Service Cloud customers are from the United States. Other top countries using SAP Service Cloud are Germany and United Kingdom with 71(13.45%) and 44(8.33%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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