Question 1

What are the different markets in which
        SAP Service Cloud and
        Cresta compete against each other?

Accepted Answer

SAP Service Cloud and
        Cresta compete against each other in
        the Customer Support Services.

Question 2

How does the market share of
        SAP Service Cloud
        and Cresta compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        SAP Service Cloud has a
        3.79%
        market share in comparison to
        Cresta’s
        1.69%.
        Since it has a better market share coverage,
        SAP Service Cloud holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Cresta holds the
        7th spot.

Question 3

How many customers are acquired by
        SAP Service Cloud and
        Cresta in the
        Customer Support Services segment?

Accepted Answer

SAP Service Cloud has
        566 customers and
        Cresta has
        252 customers in the
        Customer Support Services
        segment. SAP Service Cloud has
        314 more customers than
        Cresta in this category.

Question 4

What are the countries in which
        SAP Service Cloud and
        Cresta has more customers?

Accepted Answer

SAP Service Cloud has more customers in United States, Germany and United Kingdom.
Cresta has more customers in United States, South Africa and United Kingdom.

SAP Service Cloud Vs Cresta : In-Depth Comparison

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Comparing the customer bases of SAP Service Cloud and Cresta

Comparing the market share of SAP Service Cloud and Cresta

Compare SAP Service Cloud vs Cresta customers by geography

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