Question 1

What are the different markets in which
        SAP Service Cloud and
        ultimate.ai compete against each other?

Accepted Answer

SAP Service Cloud and
        ultimate.ai compete against each other in
        the Customer Support Services.

Question 2

How does the market share of
        SAP Service Cloud
        and ultimate.ai compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        SAP Service Cloud has a
        3.79%
        market share in comparison to
        ultimate.ai’s
        0.17%.
        Since it has a better market share coverage,
        SAP Service Cloud holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        ultimate.ai holds the
        13th spot.

Question 3

How many customers are acquired by
        SAP Service Cloud and
        ultimate.ai in the
        Customer Support Services segment?

Accepted Answer

SAP Service Cloud has
        566 customers and
        ultimate.ai has
        26 customers in the
        Customer Support Services
        segment. SAP Service Cloud has
        540 more customers than
        ultimate.ai in this category.

Question 4

What are the countries in which
        SAP Service Cloud and
        ultimate.ai has more customers?

Accepted Answer

SAP Service Cloud has more customers in United States, Germany and United Kingdom.
ultimate.ai has more customers in Germany, United States and Finland.

SAP Service Cloud Vs ultimate.ai : In-Depth Comparison

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Comparing the customer bases of SAP Service Cloud and ultimate.ai

Comparing the market share of SAP Service Cloud and ultimate.ai

Compare SAP Service Cloud vs ultimate.ai customers by geography

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