Question 1

What are the different markets in which
        SAP Service Cloud and
        AnswerChat compete against each other?

Accepted Answer

SAP Service Cloud and
        AnswerChat compete against each other in
        the Customer Support Services.

Question 2

How does the market share of
        SAP Service Cloud
        and AnswerChat compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        SAP Service Cloud has a
        3.79%
        market share in comparison to
        AnswerChat’s
        0.04%.
        Since it has a better market share coverage,
        SAP Service Cloud holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        AnswerChat holds the
        21st spot.

Question 3

How many customers are acquired by
        SAP Service Cloud and
        AnswerChat in the
        Customer Support Services segment?

Accepted Answer

SAP Service Cloud has
        566 customers and
        AnswerChat has
        6 customers in the
        Customer Support Services
        segment. SAP Service Cloud has
        560 more customers than
        AnswerChat in this category.

Question 4

What are the countries in which
        SAP Service Cloud and
        AnswerChat has more customers?

Accepted Answer

SAP Service Cloud has more customers in United States, Germany and United Kingdom.
AnswerChat has more customers in United States and France.

SAP Service Cloud Vs AnswerChat : In-Depth Comparison

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Comparing the customer bases of SAP Service Cloud and AnswerChat

Comparing the market share of SAP Service Cloud and AnswerChat

Compare SAP Service Cloud vs AnswerChat customers by geography

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