Question 1

What are the different markets in which
        Botmaker and
        SAP Service Cloud compete against each other?

Accepted Answer

Botmaker and
        SAP Service Cloud compete against each other in
        the Customer Support Services.

Question 2

How does the market share of
        Botmaker
        and SAP Service Cloud compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Botmaker has a
        4.15%
        market share in comparison to
        SAP Service Cloud’s
        4.01%.
        Since it has a better market share coverage,
        Botmaker holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        SAP Service Cloud holds the
        5th spot.

Question 3

How many customers are acquired by
        Botmaker and
        SAP Service Cloud in the
        Customer Support Services segment?

Accepted Answer

Botmaker has
        644 customers and
        SAP Service Cloud has
        623 customers in the
        Customer Support Services
        segment. Botmaker has
        21 more customers than
        SAP Service Cloud in this category.

Question 4

What are the countries in which
        Botmaker and
        SAP Service Cloud has more customers?

Accepted Answer

Botmaker has more customers in Argentina, Brazil and Colombia.
SAP Service Cloud has more customers in United States, Germany and United Kingdom.

Botmaker Vs SAP Service Cloud : In-Depth Comparison

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Comparing the customer bases of Botmaker and SAP Service Cloud

Comparing the market share of Botmaker and SAP Service Cloud

Compare Botmaker vs SAP Service Cloud customers by geography

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