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Salesforce Service Cloud

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Salesforce Service Cloud is a comprehensive service management platform that enables organisations to work with customers and channel partners to prov...Read more

Customer Support Services
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Market Share of Salesforce Service Cloud

Current Customer(s)

8767

Market Share (Est.)

60.11%

Ranking

#1

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are Forethought with 14.34%, ServiceNow Customer Service Management with 8.17%, Botmaker with 4.47% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Forethought209114.34%Salesforce Service Cloud vs Forethought
ServiceNow Customer Service Management11918.17%Salesforce Service Cloud vs ServiceNow Customer Service Management
Botmaker6524.47%Salesforce Service Cloud vs Botmaker
SAP Service Cloud5503.77%Salesforce Service Cloud vs SAP Service Cloud
Microsoft Dynamics 365 Field Service4553.12%Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service
Cresta2461.69%Salesforce Service Cloud vs Cresta
Clarity SDM2381.63%Salesforce Service Cloud vs Clarity SDM
nService1461.00%Salesforce Service Cloud vs nService
Micro Focus ZENworks Service Desk450.31%Salesforce Service Cloud vs Micro Focus ZENworks Service Desk
Cognitive Virtual Assistant420.29%Salesforce Service Cloud vs Cognitive Virtual Assistant
AGI Self Service410.28%Salesforce Service Cloud vs AGI Self Service
ultimate.ai260.18%Salesforce Service Cloud vs ultimate.ai
Cisco Smart Net Total Care170.12%Salesforce Service Cloud vs Cisco Smart Net Total Care
Clarabridge Engage130.09%Salesforce Service Cloud vs Clarabridge Engage
luminjo100.07%Salesforce Service Cloud vs luminjo
Jobi80.05%Salesforce Service Cloud vs Jobi
WebSupport PRO70.05%Salesforce Service Cloud vs WebSupport PRO
Qelp70.05%Salesforce Service Cloud vs Qelp
AnswerChat60.04%Salesforce Service Cloud vs AnswerChat
SiteGlue60.04%Salesforce Service Cloud vs SiteGlue
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are Forethought with 14.34%, ServiceNow Customer Service Management with 8.17%, Botmaker with 4.47% market share.

Salesforce Service Cloud vs Forethought

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Salesforce Service Cloud vs ServiceNow Customer Service Management

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Salesforce Service Cloud vs Botmaker

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Salesforce Service Cloud vs SAP Service Cloud

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Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service

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Salesforce Service Cloud vs Cresta

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Salesforce Service Cloud vs Clarity SDM

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Salesforce Service Cloud vs nService

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8765 companies have started using Salesforce Service Cloud as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Tailored Brands, Inc.10,000+HoustonTexasUnited States
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De Beers Group10,000+LondonEnglandUnited Kingdom
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Vodafone10,000+NewburyEnglandUnited Kingdom
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JLL10,000+ChicagoIllinoisUnited States
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Southern New Hampshire University10,000+ManchesterNew HampshireUnited States
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NYU Langone Health10,000+New York CityNew YorkUnited States
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Beckman Coulter10,000+BreaCaliforniaUnited States
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NN Group10,000+The HagueSouth HollandNetherlands
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Tyco10,000+PrincetonNew JerseyUnited States
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Mitel10,000+OttawaOntarioCanada
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Support Services are Salesforce (219), Crm (175), Consulting (149).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-support-services category fall in the company size of 1,000 - 4,999 employees (1340 companies), 100 - 249 employees (1332 companies), 20 - 49 employees (1185 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-support-services are the United States with 4708(64.45%), United Kingdom with 648(8.87%), Canada with 376(5.15%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Experience
Contact Center
Customer Engagement
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-support-services category are Forethought, ServiceNow Customer Service Management, Botmaker. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Forethought Salesforce Service Cloud vs ServiceNow Customer Service Management Salesforce Service Cloud vs Botmaker.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-support-services?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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