ServiceNow Customer Service Management
ServiceNow Customer Service Management (CSM) application enables organizations to provide service and support to external customers through communicat...Read more
Market Share of ServiceNow Customer Service Management
Current Customer(s)
1200
Market Share (Est.)
8.35%
Ranking
#3
Top Competitors and Alternatives of ServiceNow Customer Service Management
The top three of ServiceNow Customer Service Management’s competitors in the Customer Support Services category are Salesforce Service Cloud with 59.52%, Forethought with 14.99%, Botmaker with 4.56% market share.
Popular Comparisons
Top Competitors and Alternatives of ServiceNow Customer Service Management
The top three of ServiceNow Customer Service Management’s competitors in the Customer Support Services category are Salesforce Service Cloud with 59.52%, Forethought with 14.99%, Botmaker with 4.56% market share.
ServiceNow Customer Service Management vs Salesforce Service Cloud
ServiceNow Customer Service Management vs Forethought
ServiceNow Customer Service Management vs Botmaker
ServiceNow Customer Service Management vs SAP Service Cloud
ServiceNow Customer Service Management vs Microsoft Dynamics 365 Field Service
ServiceNow Customer Service Management vs Cresta
ServiceNow Customer Service Management vs Clarity SDM
ServiceNow Customer Service Management vs nService
Customers of ServiceNow Customer Service Management
Around the world in 2025, over 1200 companies have started using ServiceNow Customer Service Management as Customer Support Services tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| ti.com | 10,000+ | Dallas | Texas | United States |     |
| Baxter | 10,000+ | Deerfield | Illinois | United States | |
| SoftBank | 10,000+ | Tokyo | Tokyo | Japan | |
| Montgomery County Public Schools | 10,000+ | Rockville | Maryland | United States | |
| HonorHealth | 10,000+ | Scottsdale | Arizona | United States | |
| 7-Eleven | 10,000+ | Irving | Texas | United States | |
| Norton Healthcare | 10,000+ | Louisville | Kentucky | United States | |
| Enbridge | 10,000+ | Calgary | Alberta | Canada | |
| Sasol | 10,000+ | Johannesburg | Gauteng | South Africa | |
| Ministero Delle Imprese E Del Made In Italy | 5,000 - 9,999 | Rome | Latium | Italy | |
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ServiceNow Customer Service Management Customers by Products and Services
The top three products and services offering customers that use ServiceNow Customer Service Management for Customer Support Services are Cloud Services (71), Managed Services (58), Cybersecurity (53).
Customers
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ServiceNow Customer Service Management Customers by Employee Size
The majority of ServiceNow Customer Service Management's customers for the customer-support-services category fall in the company size of 10,000+ employees (273 companies), 1,000 - 4,999 employees (174 companies), 100 - 249 employees (159 companies).
Employee Size
ServiceNow Customer Service Management Customers by Geography
The top three geographies of ServiceNow Customer Service Management for customer-support-services are the United States with 532(52.31%), United Kingdom with 106(10.42%), Japan with 78(7.67%) customers respectively.
Customers
Employees of ServiceNow Customer Service Management
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FAQ
Find answers to the most often asked questions by users.
Who are the top ServiceNow Customer Service Management competitors?
ServiceNow Customer Service Management’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, Botmaker. You can view a full list of ServiceNow Customer Service Management competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of ServiceNow Customer Service Management and 40,000 other technologies on the internet. You can also compare ServiceNow Customer Service Management and its feature with top competitors here : ServiceNow Customer Service Management vs Salesforce Service Cloud ServiceNow Customer Service Management vs Forethought ServiceNow Customer Service Management vs Botmaker.
What is ServiceNow Customer Service Management customer distribution based on company size?
What is ServiceNow Customer Service Management market share in the customer-support-services?
What are the top countries that use ServiceNow Customer Service Management?
What are the top industries that use ServiceNow Customer Service Management?
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