Technology Profile
Market Share
Top Competitors
Customers
Customers by Industry
Customers by Size
Customers by Geo
Employees
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ServiceNow Customer Service Management
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ServiceNow Customer Service Management (CSM) application enables organizations to provide service and support to external customers through communication channels such as web, email, chat, telephone, ...and social media. Read more
Market Share of ServiceNow Customer Service Management
- Current Customer(s) The number of companies that currently use ServiceNow Customer Service Management
- 1485
- Websites Added The number of companies that have started using ServiceNow Customer Service Management in the past month.
57- compared to last month
- Websites Dropped The number of companies that have stopped using ServiceNow Customer Service Management in the past month.
50- compared to last month
Top Competitors and Alternatives of ServiceNow Customer Service Management
The top three of ServiceNow Customer Service Management’s competitors in the Customer Support Services category are Salesforce Service Cloud with 78.15%, Forethought with 3.19%, SAP Service Cloud with 2.96% market share.
Popular Comparisons
Top Competitors and Alternatives of ServiceNow Customer Service Management
The top three of ServiceNow Customer Service Management’s competitors in the Customer Support Services category are Salesforce Service Cloud with 78.15%, Forethought with 3.19%, SAP Service Cloud with 2.96% market share.
Customers of ServiceNow Customer Service Management
Around the world in 2023, over 1377 companies have started using ServiceNow Customer Service Management as Customer Support Services tool.
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ServiceNow Customer Service Management Customers by Industry
The three top industries that use ServiceNow Customer Service Management for Customer Support Services are Servicenow (85), Cloud (61), Managed Services (58).
ServiceNow Customer Service Management Customers by Employee Size
The majority of ServiceNow Customer Service Management’s customers for the customer-support-services category fall in the company size of 10,000+ employees (297 companies), 100 - 249 employees (223 companies), 1,000 - 4,999 employees (214 companies).
ServiceNow Customer Service Management Customers by Geography
The top three geographies of ServiceNow Customer Service Management for customer-support-services are the United States with 790(53.20%), United Kingdom with 150(10.10%), India with 89(5.99%) customers respectively.
Employees of ServiceNow Customer Service Management
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FAQ
Find answers to the most often asked questions by users.
Who are the top ServiceNow Customer Service Management competitors?
ServiceNow Customer Service Management’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, SAP Service Cloud. You can view a full list of ServiceNow Customer Service Management competitors . 6sense uses advanced data mining and AI algorithms to track customers and of ServiceNow Customer Service Management and 40,000 other technologies on the internet.You can also compare ServiceNow Customer Service Management and its feature with top competitors here : ServiceNow Customer Service Management vs Salesforce Service Cloud ServiceNow Customer Service Management vs Forethought ServiceNow Customer Service Management vs SAP Service Cloud .
What is ServiceNow Customer Service Management customer distribution based on company size?
The majority of ServiceNow Customer Service Management’s customers for the customer-support-services category fall in the company size of 10,000+ employees (297 companies), 100 - 249 employees (223 companies), 1,000 - 4,999 employees (214 companies). You can view a distribution chart of ServiceNow Customer Service Management customers by company size .
What is ServiceNow Customer Service Management market share in the customer-support-services?
ServiceNow Customer Service Management has market share of 8.33% in customer-support-services market. ServiceNow Customer Service Management competes with 29 competitor tools in customer-support-services category. The top alternatives for ServiceNow Customer Service Management customer-support-services tool are Salesforce Service Cloud with 78.15%, Forethought with 3.19%, SAP Service Cloud with 2.96% market share.
What are the top industries that use ServiceNow Customer Service Management?
Top industries that use ServiceNow Customer Service Management for customer-support-services are Servicenow (85), Cloud (61), Managed Services (58).
What are the top countries that use ServiceNow Customer Service Management?
Around the world in 2023, over 1377 companies have started using ServiceNow Customer Service Management as customer-support-services tool. Companies using ServiceNow Customer Service Management for customer-support-services are majorly from United States with 790 customers. 53.20% of ServiceNow Customer Service Management customers are from the United States. Other top countries using ServiceNow Customer Service Management are United Kingdom and India with 150(10.10%) and 89(5.99%) customers respectively.
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