ServiceNow Customer Service Management

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ServiceNow Customer Service Management (CSM) application enables organizations to provide service and support to external customers through communication channels such as web, email, chat, telephone, ...and social media. Read more

Top Competitors and Alternatives of ServiceNow Customer Service Management

The top three of ServiceNow Customer Service Management’s competitors in the Customer Support Services category are Salesforce Service Cloud with 78.15%, Forethought with 3.19%, SAP Service Cloud with 2.96% market share.

Technology Domains Market Share Versus page
Salesforce Service Cloud 13928 78.15% ServiceNow Customer Service Management vs Salesforce Service Cloud
Forethought 569 3.19% ServiceNow Customer Service Management vs Forethought
SAP Service Cloud 528 2.96% ServiceNow Customer Service Management vs SAP Service Cloud
Microsoft Dynamics 365 Field Service 416 2.33% ServiceNow Customer Service Management vs Microsoft Dynamics 365 Field Service
Clarity SDM 355 1.99% ServiceNow Customer Service Management vs Clarity SDM
Clarabridge Engage 90 0.50% ServiceNow Customer Service Management vs Clarabridge Engage
Micro Focus ZENworks Service Desk 70 0.39% ServiceNow Customer Service Management vs Micro Focus ZENworks Service Desk
Cresta 56 0.31% ServiceNow Customer Service Management vs Cresta
nService 48 0.27% ServiceNow Customer Service Management vs nService
Cognitive Virtual Assistant 39 0.22% ServiceNow Customer Service Management vs Cognitive Virtual Assistant
AlwaySupport 38 0.21% ServiceNow Customer Service Management vs AlwaySupport
ultimate.ai 37 0.21% ServiceNow Customer Service Management vs ultimate.ai
RenewityRMA 35 0.20% ServiceNow Customer Service Management vs RenewityRMA
AGI Self Service 29 0.16% ServiceNow Customer Service Management vs AGI Self Service
Cisco Smart Net Total Care 27 0.15% ServiceNow Customer Service Management vs Cisco Smart Net Total Care
SiteGlue 10 0.06% ServiceNow Customer Service Management vs SiteGlue
Jobi 8 0.04% ServiceNow Customer Service Management vs Jobi
luminjo 7 0.04% ServiceNow Customer Service Management vs luminjo
Qelp 7 0.04% ServiceNow Customer Service Management vs Qelp
WebSupport PRO 6 0.03% ServiceNow Customer Service Management vs WebSupport PRO

Customers of ServiceNow Customer Service Management

Around the world in 2023, over 1377 companies have started using ServiceNow Customer Service Management as Customer Support Services tool.

Customers Employee Range City Region Country Social Links
INAIL 10,000+ Rome Latium Italy
Accenture 10,000+ Dublin Leinster Ireland
Fujitsu, Ltd 10,000+ Tokyo Tokyo Japan
ServiceNow, Inc. 10,000+ Santa Clara California United States
7-Eleven 10,000+ Irving Texas United States
Swarovski 10,000+ Wattens Tyrol Austria
Deloitte Touche Tohmatsu 10,000+ New York City New York United States
HonorHealth 10,000+ Scottsdale Arizona United States
Hexaware Technologies 10,000+ Navi Mumbai Maharashtra India
Ernst & Young 10,000+ London England United Kingdom

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ServiceNow Customer Service Management Customers by Industry

The three top industries that use ServiceNow Customer Service Management for Customer Support Services are Servicenow (85), Cloud (61), Managed Services (58).

ServiceNow Customer Service Management Customers by Employee Size

The majority of ServiceNow Customer Service Management’s customers for the customer-support-services category fall in the company size of 10,000+ employees (297 companies), 100 - 249 employees (223 companies), 1,000 - 4,999 employees (214 companies).

ServiceNow Customer Service Management Customers by Geography

The top three geographies of ServiceNow Customer Service Management for customer-support-services are the United States with 790(53.20%), United Kingdom with 150(10.10%), India with 89(5.99%) customers respectively.

Employees of ServiceNow Customer Service Management

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FAQ

Find answers to the most often asked questions by users.

Who are the top ServiceNow Customer Service Management competitors?

ServiceNow Customer Service Management’s Top competitors in the customer-support-services category are Salesforce Service Cloud, Forethought, SAP Service Cloud. You can view a full list of ServiceNow Customer Service Management competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of ServiceNow Customer Service Management and 40,000 other technologies on the internet.You can also compare ServiceNow Customer Service Management and its feature with top competitors here : ServiceNow Customer Service Management vs Salesforce Service Cloud ServiceNow Customer Service Management vs Forethought ServiceNow Customer Service Management vs SAP Service Cloud .

What is ServiceNow Customer Service Management customer distribution based on company size?

The majority of ServiceNow Customer Service Management’s customers for the customer-support-services category fall in the company size of 10,000+ employees (297 companies), 100 - 249 employees (223 companies), 1,000 - 4,999 employees (214 companies). You can view a distribution chart of ServiceNow Customer Service Management customers by company size here.

What is ServiceNow Customer Service Management market share in the customer-support-services?

ServiceNow Customer Service Management has market share of 8.33% in customer-support-services market. ServiceNow Customer Service Management competes with 29 competitor tools in customer-support-services category. The top alternatives for ServiceNow Customer Service Management customer-support-services tool are Salesforce Service Cloud with 78.15%, Forethought with 3.19%, SAP Service Cloud with 2.96% market share.

What are the top industries that use ServiceNow Customer Service Management?

Top industries that use ServiceNow Customer Service Management for customer-support-services are Servicenow (85), Cloud (61), Managed Services (58).

What are the top countries that use ServiceNow Customer Service Management?

Around the world in 2023, over 1377 companies have started using ServiceNow Customer Service Management as customer-support-services tool. Companies using ServiceNow Customer Service Management for customer-support-services are majorly from United States with 790 customers. 53.20% of ServiceNow Customer Service Management customers are from the United States. Other top countries using ServiceNow Customer Service Management are United Kingdom and India with 150(10.10%) and 89(5.99%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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