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Customer Satisfaction Ratings

Q: How many companies use Customer Satisfaction Ratings software these days?

Around the world in 2025, over 274,030 companies are currently using one or more Customer Satisfaction Ratings software. Out of these, there are 203,333 companies using Customer Satisfaction Ratings tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Satisfaction Ratings software space?

The top few companies that have the most significant market share in the Customer Satisfaction Ratings space are 123FormBuilder with 25.19% of market share, Tidio with 20.88% of market share, Qualtrics with 15.05% of market share. Check for other Customer Satisfaction Ratings technologies market share here.

Q: What are the top industries that usually use Customer Satisfaction Ratings softwares?

The top industries that use Customer Satisfaction Ratings software are Marketing (2,300), Education (1,938), Design (1,505).

Gain market share and customer base information about the top Customer Satisfaction Ratings software. Check out our list of Customer Satisfaction Ratings Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

319304

Companies Tracked

Categories related to Customer Satisfaction Ratings

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Satisfaction Ratings technologies in 2025

Over 319304 companies are using Customer Satisfaction Ratings tools. 123FormBuilder with 25.19% market share (80432 customers), Tidio with 20.88% market share (66682 customers), Qualtrics with 15.05% market share (48046 customers).

Technology

Market Share (Est.)

Customers

123FormBuilder

25.19%

80432

Tidio

20.88%

66682

Qualtrics

15.05%

48046

LiveChat

9.79%

31261

Podium

7.82%

24964

Others

21.27%

67919

Customer Satisfaction Ratings Customers by Employee Size

The majority of Customer Satisfaction Ratings category falls in the company size of 0 - 9 employees (211688 companies), 20 - 49 employees (89559 companies), 100 - 249 employees (35135 companies).

Employee Size

Customer Satisfaction Ratings Customers by Geography

Companies using Customer Satisfaction Ratings technology software are majorly from the United States with 203333 (60.94%), United Kingdom with 30371 (9.10%), Australia with 22399 (6.71%) customers respectively.

Customers

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Customer Satisfaction Ratings Customers by Industry

Top industries that use Customer Satisfaction Ratings for Marketing (2300), Education (1938), Design (1505).

Customers

Market Share for Top Customer Satisfaction Ratings Technologies

Analyze the market share of popular Customer Satisfaction Ratings technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	123FormBuilder	80432	25.19
2	Tidio	66682	20.88
3	Qualtrics	48046	15.05
4	LiveChat	31261	9.79
5	Podium	24964	7.82
6	Yotpo	22215	6.96
7	Canny	21983	6.88
8	UserVoice	3090	0.97
9	NiceJob	2896	0.91
10	Genesys PureCloud	2773	0.87
11	Broadly	2705	0.85
12	Survicate	1799	0.56
13	Gainsight	1289	0.40
14	SatisMeter	1174	0.37
15	ClickDesk	1096	0.34
16	Grade.us	848	0.27
17	Get Satisfaction	806	0.25
18	Lithium	698	0.22
19	AskNicely	546	0.17
20	Wootric	519	0.16
21	xSellco Helpdesk	508	0.16
22	Nextiva	409	0.13
23	LimeSurvey	321	0.10
24	Totango	270	0.08
25	Key Survey	210	0.07
26	SAP C4C Service	196	0.06
27	Clarabridge CX Social	184	0.06
28	Hippo Video	154	0.05
29	MindTouch	145	0.05
30	Wix Answers	109	0.03
31	RepuGen	105	0.03
32	SurveySparrow	101	0.03
33	Customer Thermometer	99	0.03
34	DTG	93	0.03
35	Retently	90	0.03
36	CustomerGauge	80	0.03
37	Nicereply	62	0.02
38	GetMoreReviews	57	0.02
39	MaritzCX	36	0.01
40	IBM Service Delivery Manager	36	0.01
41	TurnTo	28	0.01
42	Honestly	24	0.01
43	AceBot.ai	20	0.01
44	Feedier	18	0.01
45	CustomerLove	15	0.00
46	UserIQ	14	0.00
47	Salesmachine	13	0.00
48	Reputology	10	0.00
49	CloudCherry	10	0.00
50	SimpleFeedback	9	0.00
51	QuickTapSurvey	9	0.00
52	ReviewCaddy	6	0.00
53	Starred	5	0.00
54	Promoter.io	5	0.00
55	Incogneato	4	0.00
56	Polljoy	4	0.00
57	Intouch Insight	3	0.00
58	Zonka Feedback	3	0.00
59	Survey Anyplace	3	0.00
60	Praiseworthy	3	0.00
61	Customer Happiness Score	3	0.00
62	SightMill	2	0.00
63	ManageEngine SupportCenter Plus	2	0.00
64	Helprace	2	0.00
65	Ninchat	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Satisfaction Ratings software market leaders?

Top leaders in the category for Customer Satisfaction Ratings software are 123FormBuilder, Tidio, Qualtrics. Here, you can view a full list of Customer Satisfaction Ratings tools in the market.