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Customer Satisfaction Ratings

Q: How many companies use Customer Satisfaction Ratings software these days?

Around the world in 2026, over 280,291 companies are currently using one or more Customer Satisfaction Ratings software. Out of these, there are 268,990 companies using Customer Satisfaction Ratings tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Satisfaction Ratings software space?

The top few companies that have the most significant market share in the Customer Satisfaction Ratings space are 123FormBuilder with 23.20% of market share, Qualtrics with 21.94% of market share, Tidio with 18.96% of market share. Check for other Customer Satisfaction Ratings technologies market share here.

Q: What are the top industries that usually use Customer Satisfaction Ratings softwares?

The top industries that use Customer Satisfaction Ratings software are Marketing (2,247), Education (1,939), Research (1,547).

Gain market share and customer base information about the top Customer Satisfaction Ratings software. Check out our list of Customer Satisfaction Ratings Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

397270

Companies Tracked

Categories related to Customer Satisfaction Ratings

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Satisfaction Ratings technologies in 2026

Over 397270 companies are using Customer Satisfaction Ratings tools. 123FormBuilder with 23.20% market share (92173 customers), Qualtrics with 21.94% market share (87160 customers), Tidio with 18.96% market share (75303 customers).

Technology

Market Share (Est.)

Customers

123FormBuilder

23.20%

92173

Qualtrics

21.94%

87160

Tidio

18.96%

75303

LiveChat

8.18%

32488

Podium

6.06%

24063

Others

21.67%

86083

Customer Satisfaction Ratings Customers by Employee Size

The majority of Customer Satisfaction Ratings category falls in the company size of 0 - 9 employees (308500 companies), 20 - 49 employees (99702 companies), 10 - 19 employees (43335 companies).

Employee Size

Customer Satisfaction Ratings Customers by Geography

Companies using Customer Satisfaction Ratings technology software are majorly from the United States with 268990 (60.39%), United Kingdom with 41818 (9.39%), Australia with 27345 (6.14%) customers respectively.

Customers

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Customer Satisfaction Ratings Customers by Industry

Top industries that use Customer Satisfaction Ratings for Marketing (2247), Education (1939), Research (1547).

Customers

Market Share for Top Customer Satisfaction Ratings Technologies

Analyze the market share of popular Customer Satisfaction Ratings technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	123FormBuilder	92173	23.20
2	Qualtrics	87160	21.94
3	Tidio	75303	18.96
4	LiveChat	32488	8.18
5	Podium	24063	6.06
6	Canny	23787	5.99
7	Yotpo	20867	5.25
8	Genesys PureCloud	11963	3.01
9	Survicate	7935	2.00
10	UserVoice	4029	1.01
11	NiceJob	2955	0.74
12	Broadly	2260	0.57
13	Gainsight	1827	0.46
14	SatisMeter	1191	0.30
15	Get Satisfaction	1002	0.25
16	ClickDesk	978	0.25
17	Grade.us	949	0.24
18	LimeSurvey	691	0.17
19	AskNicely	597	0.15
20	Wootric	591	0.15
21	xSellco Helpdesk	561	0.14
22	Nextiva	547	0.14
23	Totango	410	0.10
24	Lithium	374	0.09
25	SAP C4C Service	299	0.08
26	Clarabridge CX Social	228	0.06
27	SurveySparrow	206	0.05
28	ManageEngine SupportCenter Plus	172	0.04
29	Hippo Video	162	0.04
30	Key Survey	153	0.04
31	MindTouch	151	0.04
32	Customer Thermometer	133	0.03
33	DTG	101	0.03
34	RepuGen	95	0.02
35	Wix Answers	94	0.02
36	Intouch Insight	83	0.02
37	Retently	81	0.02
38	CustomerGauge	80	0.02
39	Nicereply	73	0.02
40	Zonka Feedback	63	0.02
41	GetMoreReviews	58	0.01
42	MaritzCX	41	0.01
43	IBM Service Delivery Manager	41	0.01
44	TurnTo	38	0.01
45	Salesmachine	29	0.01
46	Feedier	27	0.01
47	AceBot.ai	18	0.00
48	SightMill	15	0.00
49	UserIQ	15	0.00
50	CloudCherry	12	0.00
51	Honestly	10	0.00
52	Promoter.io	10	0.00
53	Reputology	9	0.00
54	QuickTapSurvey	9	0.00
55	Helprace	9	0.00
56	SimpleFeedback	8	0.00
57	CustomerLove	8	0.00
58	ClassApps SelectSurvey.NET	7	0.00
59	Praiseworthy	5	0.00
60	ReviewCaddy	5	0.00
61	ReviewSpreader	4	0.00
62	Survey Anyplace	3	0.00
63	Incogneato	3	0.00
64	Ninchat	3	0.00
65	Polljoy	3	0.00
66	Customer Happiness Score	3	0.00
67	Metriculator	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Satisfaction Ratings software market leaders?

Top leaders in the category for Customer Satisfaction Ratings software are 123FormBuilder, Qualtrics, Tidio. Here, you can view a full list of Customer Satisfaction Ratings tools in the market.