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Customer Satisfaction Ratings

Q: How many companies use Customer Satisfaction Ratings software these days?

Around the world in 2026, over 282,276 companies are currently using one or more Customer Satisfaction Ratings software. Out of these, there are 271,515 companies using Customer Satisfaction Ratings tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Satisfaction Ratings software space?

The top few companies that have the most significant market share in the Customer Satisfaction Ratings space are 123FormBuilder with 22.91% of market share, Qualtrics with 21.74% of market share, Tidio with 18.61% of market share. Check for other Customer Satisfaction Ratings technologies market share here.

Q: What are the top industries that usually use Customer Satisfaction Ratings softwares?

The top industries that use Customer Satisfaction Ratings software are Marketing (2,309), Education (1,979), Research (1,571).

Gain market share and customer base information about the top Customer Satisfaction Ratings software. Check out our list of Customer Satisfaction Ratings Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

397890

Companies Tracked

Categories related to Customer Satisfaction Ratings

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Satisfaction Ratings technologies in 2026

Over 397890 companies are using Customer Satisfaction Ratings tools. 123FormBuilder with 22.91% market share (91172 customers), Qualtrics with 21.74% market share (86494 customers), Tidio with 18.61% market share (74065 customers).

Technology

Market Share (Est.)

Customers

123FormBuilder

22.91%

91172

Qualtrics

21.74%

86494

Tidio

18.61%

74065

LiveChat

8.59%

34179

Podium

6.00%

23872

Others

22.14%

88108

Customer Satisfaction Ratings Customers by Employee Size

The majority of Customer Satisfaction Ratings category falls in the company size of 0 - 9 employees (307557 companies), 20 - 49 employees (100300 companies), 10 - 19 employees (43136 companies).

Employee Size

Customer Satisfaction Ratings Customers by Geography

Companies using Customer Satisfaction Ratings technology software are majorly from the United States with 271515 (60.62%), United Kingdom with 41921 (9.36%), Australia with 27305 (6.10%) customers respectively.

Customers

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Customer Satisfaction Ratings Customers by Industry

Top industries that use Customer Satisfaction Ratings for Marketing (2309), Education (1979), Research (1571).

Customers

Market Share for Top Customer Satisfaction Ratings Technologies

Analyze the market share of popular Customer Satisfaction Ratings technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	123FormBuilder	91172	22.91
2	Qualtrics	86494	21.74
3	Tidio	74065	18.61
4	LiveChat	34179	8.59
5	Podium	23872	6.00
6	Canny	23587	5.93
7	Yotpo	23192	5.83
8	Genesys PureCloud	11901	2.99
9	Survicate	8048	2.02
10	UserVoice	3974	1.00
11	NiceJob	2913	0.73
12	Broadly	2200	0.55
13	Gainsight	1832	0.46
14	SatisMeter	1189	0.30
15	Get Satisfaction	993	0.25
16	ClickDesk	965	0.24
17	Grade.us	955	0.24
18	LimeSurvey	697	0.18
19	AskNicely	595	0.15
20	Wootric	584	0.15
21	xSellco Helpdesk	545	0.14
22	Nextiva	543	0.14
23	Totango	415	0.10
24	Lithium	350	0.09
25	SAP C4C Service	304	0.08
26	Clarabridge CX Social	229	0.06
27	SurveySparrow	209	0.05
28	Key Survey	202	0.05
29	ManageEngine SupportCenter Plus	169	0.04
30	Hippo Video	158	0.04
31	MindTouch	149	0.04
32	Customer Thermometer	141	0.04
33	DTG	100	0.03
34	RepuGen	94	0.02
35	Wix Answers	90	0.02
36	Intouch Insight	85	0.02
37	Retently	83	0.02
38	CustomerGauge	79	0.02
39	Nicereply	75	0.02
40	Zonka Feedback	61	0.02
41	GetMoreReviews	60	0.02
42	IBM Service Delivery Manager	42	0.01
43	MaritzCX	41	0.01
44	TurnTo	38	0.01
45	Feedier	34	0.01
46	Salesmachine	27	0.01
47	AceBot.ai	17	0.00
48	SightMill	15	0.00
49	UserIQ	15	0.00
50	CloudCherry	12	0.00
51	Honestly	10	0.00
52	Promoter.io	10	0.00
53	Reputology	9	0.00
54	QuickTapSurvey	9	0.00
55	Helprace	9	0.00
56	SimpleFeedback	8	0.00
57	CustomerLove	8	0.00
58	ClassApps SelectSurvey.NET	7	0.00
59	Praiseworthy	5	0.00
60	ReviewCaddy	5	0.00
61	ReviewSpreader	4	0.00
62	Survey Anyplace	3	0.00
63	Incogneato	3	0.00
64	Ninchat	3	0.00
65	Polljoy	3	0.00
66	Customer Happiness Score	3	0.00
67	Metriculator	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Satisfaction Ratings software market leaders?

Top leaders in the category for Customer Satisfaction Ratings software are 123FormBuilder, Qualtrics, Tidio. Here, you can view a full list of Customer Satisfaction Ratings tools in the market.