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Customer Satisfaction Ratings

Q: How many companies use Customer Satisfaction Ratings software these days?

Around the world in 2026, over 273,506 companies are currently using one or more Customer Satisfaction Ratings software. Out of these, there are 247,082 companies using Customer Satisfaction Ratings tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Satisfaction Ratings software space?

The top few companies that have the most significant market share in the Customer Satisfaction Ratings space are 123FormBuilder with 24.45% of market share, Qualtrics with 20.28% of market share, Tidio with 19.89% of market share. Check for other Customer Satisfaction Ratings technologies market share here.

Q: What are the top industries that usually use Customer Satisfaction Ratings softwares?

The top industries that use Customer Satisfaction Ratings software are Marketing (2,288), Education (1,913), Research (1,542).

Gain market share and customer base information about the top Customer Satisfaction Ratings software. Check out our list of Customer Satisfaction Ratings Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

370652

Companies Tracked

Categories related to Customer Satisfaction Ratings

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Satisfaction Ratings technologies in 2026

Over 370652 companies are using Customer Satisfaction Ratings tools. 123FormBuilder with 24.45% market share (90608 customers), Qualtrics with 20.28% market share (75167 customers), Tidio with 19.89% market share (73718 customers).

Technology

Market Share (Est.)

Customers

123FormBuilder

24.45%

90608

Qualtrics

20.28%

75167

Tidio

19.89%

73718

LiveChat

8.45%

31338

Canny

6.30%

23363

Others

20.63%

76458

Customer Satisfaction Ratings Customers by Employee Size

The majority of Customer Satisfaction Ratings category falls in the company size of 0 - 9 employees (281557 companies), 20 - 49 employees (95406 companies), 10 - 19 employees (38888 companies).

Employee Size

Customer Satisfaction Ratings Customers by Geography

Companies using Customer Satisfaction Ratings technology software are majorly from the United States with 247082 (59.96%), United Kingdom with 39628 (9.62%), Australia with 26407 (6.41%) customers respectively.

Customers

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Customer Satisfaction Ratings Customers by Industry

Top industries that use Customer Satisfaction Ratings for Marketing (2288), Education (1913), Research (1542).

Customers

Market Share for Top Customer Satisfaction Ratings Technologies

Analyze the market share of popular Customer Satisfaction Ratings technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	123FormBuilder	90608	24.45
2	Qualtrics	75167	20.28
3	Tidio	73718	19.89
4	LiveChat	31338	8.45
5	Canny	23363	6.30
6	Yotpo	21959	5.92
7	Podium	21730	5.86
8	Survicate	7367	1.99
9	Genesys PureCloud	4612	1.24
10	UserVoice	3782	1.02
11	NiceJob	2920	0.79
12	Broadly	2255	0.61
13	Gainsight	1837	0.50
14	SatisMeter	1114	0.30
15	ClickDesk	992	0.27
16	Grade.us	878	0.24
17	Get Satisfaction	834	0.23
18	LimeSurvey	696	0.19
19	Wootric	595	0.16
20	AskNicely	556	0.15
21	xSellco Helpdesk	523	0.14
22	Nextiva	513	0.14
23	Lithium	369	0.10
24	Totango	354	0.10
25	SAP C4C Service	302	0.08
26	Clarabridge CX Social	234	0.06
27	SurveySparrow	221	0.06
28	ManageEngine SupportCenter Plus	173	0.05
29	Hippo Video	171	0.05
30	MindTouch	148	0.04
31	Key Survey	147	0.04
32	Customer Thermometer	135	0.04
33	DTG	98	0.03
34	Wix Answers	96	0.03
35	RepuGen	94	0.03
36	Intouch Insight	84	0.02
37	CustomerGauge	80	0.02
38	Retently	76	0.02
39	Nicereply	74	0.02
40	Zonka Feedback	61	0.02
41	GetMoreReviews	57	0.02
42	IBM Service Delivery Manager	49	0.01
43	MaritzCX	41	0.01
44	TurnTo	38	0.01
45	Feedier	28	0.01
46	Salesmachine	26	0.01
47	AceBot.ai	17	0.00
48	UserIQ	15	0.00
49	CloudCherry	12	0.00
50	Honestly	10	0.00
51	Promoter.io	10	0.00
52	Reputology	9	0.00
53	SimpleFeedback	9	0.00
54	QuickTapSurvey	9	0.00
55	CustomerLove	9	0.00
56	Helprace	7	0.00
57	ClassApps SelectSurvey.NET	7	0.00
58	ReviewCaddy	5	0.00
59	SightMill	4	0.00
60	Praiseworthy	4	0.00
61	Survey Anyplace	3	0.00
62	Ninchat	3	0.00
63	Incogneato	2	0.00
64	Polljoy	2	0.00
65	Metriculator	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Satisfaction Ratings software market leaders?

Top leaders in the category for Customer Satisfaction Ratings software are 123FormBuilder, Qualtrics, Tidio. Here, you can view a full list of Customer Satisfaction Ratings tools in the market.