Not sure if Genesys PureCloud, or Gladly is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Genesys PureCloud and Gladly compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Genesys PureCloud vs Gladly customers by industry, by geography and by buying patterns.
Genesys PureCloud competes with other products in the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience, Customer Satisfaction Ratings, Fax Server, Instant Messaging And Chat, Interactive Voice Response (IVR), Predictive Dialer categories. It has a 0.18% market share in the Contact Center category, and Genesys PureCloud has 2,801 customers in 10 countries.
Gladly competes with other products in the Project Collaboration, categories. It has a 0.02% market share in the Contact Center category, and Gladly has 391 customers in 10 countries.
Categories where Genesys PureCloud and Gladly compete
Genesys PureCloud
Comparing the customer bases of Genesys PureCloud and Gladly, we can see that Genesys PureCloud has 2,801 customer(s), while Gladly has 391 customer(s). In the Contact Center category, with 2,801 customer(s) Genesys PureCloud stands at 15th place by ranking, while Gladly with 391 customer(s), is at the 36th place.
Genesys PureCloud
15th
2,801 Customer
Gladly
36th
391 Customer
Genesys PureCloud has a 0.18% market share in the Contact Center category, while Gladly has a 0.02% market share in the same space.
Comparing Genesys PureCloud and Gladly customers based on their geographic location, we can see that Genesys PureCloud has more customers in United States, Australia and United Kingdom, while Gladly has more customers in United States.
Genesys PureCloud
Gladly
Gain actionable insights about the buying patterns of Genesys PureCloud vs Gladly’s target audience.
Genesys PureCloud
New
210 Customer
Lost
81 Customer
Gladly
New
1 Customer
Lost
0 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Genesys PureCloud and Gladly compete against each other?
Genesys PureCloud and Gladly compete against each other in the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience.
How does the market share of Genesys PureCloud and Gladly compare in the Contact Center market?
In the Contact Center market, Genesys PureCloud has a 0.18% market share in comparison to Gladly’s 0.02%. Since it has a better market share coverage, Genesys PureCloud holds the 15th spot in 6sense's Market Share Ranking Index for the Contact Center category, while Gladly holds the 36th spot.
How many customers are acquired by Genesys PureCloud and Gladly in the Contact Center segment?
Genesys PureCloud has 2,801 customers and Gladly has 391 customers in the Contact Center segment. Genesys PureCloud has 2410 more customers than Gladly in this category.
What are the countries in which Genesys PureCloud and Gladly has more customers?
Genesys PureCloud has more customers in
United States, Australia and United Kingdom.
Gladly
has more customers in United States, Canada and Australia.
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Genesys PureCloud vs Gladly: Contact Center Comparison
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