Freshworks
Intuitive, feature-rich, affordable customer support software
Market Share of Freshworks
Current Customer(s)
41343
Market Share (Est.)
1.84%
Ranking
#5
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 75.83%, Zendesk with 8.04%, Atlassian Confluence with 3.22% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1702360 | 75.83% | Freshworks vs Wix |
| Zendesk | 180414 | 8.04% | Freshworks vs Zendesk |
| Atlassian Confluence | 72246 | 3.22% | Freshworks vs Atlassian Confluence |
| Quip | 72166 | 3.21% | Freshworks vs Quip |
| monday.com | 34032 | 1.52% | Freshworks vs monday.com |
| Liberty | 28232 | 1.26% | Freshworks vs Liberty |
| Salesforce Service Cloud | 15895 | 0.71% | Freshworks vs Salesforce Service Cloud |
| TalentLMS | 13076 | 0.58% | Freshworks vs TalentLMS |
| Bitrix24 | 10043 | 0.45% | Freshworks vs Bitrix24 |
| Yammer | 8863 | 0.39% | Freshworks vs Yammer |
| Zoho Desk | 7296 | 0.32% | Freshworks vs Zoho Desk |
| Re:amaze | 6674 | 0.30% | Freshworks vs Re:amaze |
| Gitbook | 6161 | 0.27% | Freshworks vs Gitbook |
| LiveAgent | 6018 | 0.27% | Freshworks vs LiveAgent |
| SkyPrep | 5124 | 0.23% | Freshworks vs SkyPrep |
| MangoApps | 3717 | 0.17% | Freshworks vs MangoApps |
| UserVoice | 3626 | 0.16% | Freshworks vs UserVoice |
| Litmos LMS | 3012 | 0.13% | Freshworks vs Litmos LMS |
| Jive | 2511 | 0.11% | Freshworks vs Jive |
| RFPIO | 2217 | 0.10% | Freshworks vs RFPIO |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 75.83%, Zendesk with 8.04%, Atlassian Confluence with 3.22% market share.
Freshworks vs Wix
Freshworks vs Zendesk
Freshworks vs Atlassian Confluence
Freshworks vs Quip
Freshworks vs monday.com
Freshworks vs Liberty
Freshworks vs Salesforce Service Cloud
Freshworks vs TalentLMS
Customers of Freshworks
Around the world in 2026, over 41155 companies have started using Freshworks as Knowledge Management tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Serco | 10,000+ | Hook | England | United Kingdom |     |
| Medical Scribe Systems | 10,000+ | Fort Lauderdale | Florida | United States | |
| Wiley | 10,000+ | Hoboken | New Jersey | United States | |
| MSF | 10,000+ | Le Grand-Saconnex | Geneva | Switzerland | |
| Atrium Health | 10,000+ | Charlotte | North Carolina | United States | |
| Wincanton | 10,000+ | Chippenham | England | United Kingdom | |
| The Coffee Bean & Tea Leaf� | 10,000+ | Singapore | Central Singapore | Singapore | |
| Stanford University | 10,000+ | Stanford | California | United States | |
| DKSH | 10,000+ | Zurich | Zurich | Switzerland | |
| Pepkor Holdings Limited | 10,000+ | Cape Town | Western Cape | South Africa | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Knowledge Management are Marketing (418), Digital Marketing (398), Technology (377).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the knowledge-management category fall in the company size of 0 - 9 employees (12174 companies), 20 - 49 employees (9951 companies), 100 - 249 employees (6874 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for knowledge-management are the United States with 15344(48.17%), United Kingdom with 4101(12.88%), India with 2900(9.10%) customers respectively.
Customers
Employees of Freshworks
Also see other Products/Services by Freshworks in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the knowledge-management category are Wix, Zendesk, Atlassian Confluence. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Atlassian Confluence.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the knowledge-management?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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