Freshworks
Intuitive, feature-rich, affordable customer support software
Market Share of Freshworks
Current Customer(s)
34777
Market Share (Est.)
2.54%
Ranking
#5
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 68.71%, Zendesk with 12.35%, Quip with 4.02% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 940708 | 68.71% | Freshworks vs Wix |
| Zendesk | 169150 | 12.35% | Freshworks vs Zendesk |
| Quip | 55009 | 4.02% | Freshworks vs Quip |
| Atlassian Confluence | 44737 | 3.27% | Freshworks vs Atlassian Confluence |
| Bitrix24 | 20995 | 1.53% | Freshworks vs Bitrix24 |
| monday.com | 15449 | 1.13% | Freshworks vs monday.com |
| Salesforce Service Cloud | 15062 | 1.10% | Freshworks vs Salesforce Service Cloud |
| TalentLMS | 14257 | 1.04% | Freshworks vs TalentLMS |
| LiveAgent | 7556 | 0.55% | Freshworks vs LiveAgent |
| Yammer | 6066 | 0.44% | Freshworks vs Yammer |
| Zoho Desk | 5384 | 0.39% | Freshworks vs Zoho Desk |
| Re:amaze | 4897 | 0.36% | Freshworks vs Re:amaze |
| Gitbook | 4086 | 0.30% | Freshworks vs Gitbook |
| UserVoice | 3847 | 0.28% | Freshworks vs UserVoice |
| SkyPrep | 3197 | 0.23% | Freshworks vs SkyPrep |
| Litmos LMS | 3031 | 0.22% | Freshworks vs Litmos LMS |
| MangoApps | 2852 | 0.21% | Freshworks vs MangoApps |
| Jive | 1888 | 0.14% | Freshworks vs Jive |
| Helpjuice | 1261 | 0.09% | Freshworks vs Helpjuice |
| Flowlu | 1225 | 0.09% | Freshworks vs Flowlu |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 68.71%, Zendesk with 12.35%, Quip with 4.02% market share.
Freshworks vs Wix
Freshworks vs Zendesk
Freshworks vs Quip
Freshworks vs Atlassian Confluence
Freshworks vs Bitrix24
Freshworks vs monday.com
Freshworks vs Salesforce Service Cloud
Freshworks vs TalentLMS
Customers of Freshworks
Around the world in 2024, over 34710 companies have started using Freshworks as Knowledge Management tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Central Retail Corporation PCL | 10,000+ | Phra Nakhon Si Ayutthaya | Thailand |    | |
| Cognizant Technology Solutions Corporation | 10,000+ | Teaneck | New Jersey | United States |  |
| Saint-Gobain SA | 10,000+ | Courbevoie | Ile-de-France | France | |
| International Data Group | 10,000+ | Framingham | Massachusetts | United States | |
| UST Global | 10,000+ | Aliso Viejo | California | United States | |
| KPN | 10,000+ | The Hague | South Holland | Netherlands | |
| Gartner, Inc. | 10,000+ | Stamford | Connecticut | United States | |
| RSM | 10,000+ | Perth | Western Australia | Australia | |
| Eurofins Scientific SE | 10,000+ | Luxembourg | Luxembourg | Luxembourg | |
| EPAM Systems, Inc. | 10,000+ | Newtown | Pennsylvania | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Knowledge Management are Marketing (370), Software (367), Technology (354).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the knowledge-management category fall in the company size of 0 - 9 employees (11275 companies), 20 - 49 employees (7753 companies), 10 - 19 employees (5178 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for knowledge-management are the United States with 13289(49.44%), United Kingdom with 3426(12.75%), India with 2626(9.77%) customers respectively.
Customers
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the knowledge-management category are Wix, Zendesk, Quip. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Quip.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the knowledge-management?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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