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Salesforce Service Cloud

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Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best pra...Read more

Knowledge Management
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Market Share of Salesforce Service Cloud

Current Customer(s)

8767

Market Share (Est.)

0.53%

Ranking

#9

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Knowledge Management category are Wix with 76.35%, Zendesk with 9.84%, Quip with 2.99% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix126672776.35%Salesforce Service Cloud vs Wix
Zendesk1632579.84%Salesforce Service Cloud vs Zendesk
Quip495362.99%Salesforce Service Cloud vs Quip
Freshworks339582.05%Salesforce Service Cloud vs Freshworks
Atlassian Confluence305111.84%Salesforce Service Cloud vs Atlassian Confluence
monday.com174201.05%Salesforce Service Cloud vs monday.com
Liberty139340.84%Salesforce Service Cloud vs Liberty
TalentLMS114630.69%Salesforce Service Cloud vs TalentLMS
Bitrix2483210.50%Salesforce Service Cloud vs Bitrix24
LiveAgent64640.39%Salesforce Service Cloud vs LiveAgent
Gitbook59550.36%Salesforce Service Cloud vs Gitbook
Yammer54340.33%Salesforce Service Cloud vs Yammer
Zoho Desk52720.32%Salesforce Service Cloud vs Zoho Desk
Re:amaze50120.30%Salesforce Service Cloud vs Re:amaze
UserVoice36450.22%Salesforce Service Cloud vs UserVoice
SkyPrep30340.18%Salesforce Service Cloud vs SkyPrep
MangoApps25330.15%Salesforce Service Cloud vs MangoApps
Litmos LMS24970.15%Salesforce Service Cloud vs Litmos LMS
Helpjuice14490.09%Salesforce Service Cloud vs Helpjuice
Jive11860.07%Salesforce Service Cloud vs Jive
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Knowledge Management category are Wix with 76.35%, Zendesk with 9.84%, Quip with 2.99% market share.

Salesforce Service Cloud vs Wix

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Quip

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Atlassian Confluence

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Salesforce Service Cloud vs monday.com

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Salesforce Service Cloud vs Liberty

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Salesforce Service Cloud vs TalentLMS

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8765 companies have started using Salesforce Service Cloud as Knowledge Management tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Wawa10,000+MediaPennsylvaniaUnited States
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CoreLogic10,000+IrvineCaliforniaUnited States
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RealPage10,000+RichardsonTexasUnited States
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UnitedHealth Group10,000+Minnetonka MillsMinnesotaUnited States
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Kate Spade10,000+New York CityNew YorkUnited States
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S&P Global10,000+New York CityNew YorkUnited States
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Cognizant10,000+TeaneckNew JerseyUnited States
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University Of North Texas System10,000+DallasTexasUnited States
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Persistent10,000+PuneMaharashtraIndia
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H&R Block10,000+Kansas CityMissouriUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Knowledge Management are Salesforce (219), Crm (175), Consulting (149).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the knowledge-management category fall in the company size of 1,000 - 4,999 employees (1340 companies), 100 - 249 employees (1332 companies), 20 - 49 employees (1185 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for knowledge-management are the United States with 4708(64.45%), United Kingdom with 648(8.87%), Canada with 376(5.15%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Experience
Contact Center
Customer Engagement
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the knowledge-management category are Wix, Zendesk, Quip. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Wix Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Quip.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the knowledge-management?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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