Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos...Read more
Market Share of Zendesk
Current Customer(s)
164707
Market Share (Est.)
9.92%
Ranking
#2
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Knowledge Management category are Wix with 76.13%, Quip with 2.98%, Freshworks with 2.07% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1264669 | 76.13% | Zendesk vs Wix |
| Quip | 49564 | 2.98% | Zendesk vs Quip |
| Freshworks | 34304 | 2.07% | Zendesk vs Freshworks |
| Atlassian Confluence | 31286 | 1.88% | Zendesk vs Atlassian Confluence |
| monday.com | 17520 | 1.05% | Zendesk vs monday.com |
| Liberty | 14072 | 0.85% | Zendesk vs Liberty |
| TalentLMS | 11859 | 0.71% | Zendesk vs TalentLMS |
| Salesforce Service Cloud | 9090 | 0.55% | Zendesk vs Salesforce Service Cloud |
| Bitrix24 | 8353 | 0.50% | Zendesk vs Bitrix24 |
| LiveAgent | 6663 | 0.40% | Zendesk vs LiveAgent |
| Gitbook | 5945 | 0.36% | Zendesk vs Gitbook |
| Yammer | 5447 | 0.33% | Zendesk vs Yammer |
| Zoho Desk | 5179 | 0.31% | Zendesk vs Zoho Desk |
| Re:amaze | 5148 | 0.31% | Zendesk vs Re:amaze |
| UserVoice | 3649 | 0.22% | Zendesk vs UserVoice |
| SkyPrep | 3037 | 0.18% | Zendesk vs SkyPrep |
| MangoApps | 2536 | 0.15% | Zendesk vs MangoApps |
| Litmos LMS | 2527 | 0.15% | Zendesk vs Litmos LMS |
| Helpjuice | 1481 | 0.09% | Zendesk vs Helpjuice |
| Jive | 1188 | 0.07% | Zendesk vs Jive |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Knowledge Management category are Wix with 76.13%, Quip with 2.98%, Freshworks with 2.07% market share.
Zendesk vs Wix
Zendesk vs Quip
Zendesk vs Freshworks
Zendesk vs Atlassian Confluence
Zendesk vs monday.com
Zendesk vs Liberty
Zendesk vs TalentLMS
Zendesk vs Salesforce Service Cloud
Customers of Zendesk
Around the world in 2025, over 164706 companies have started using Zendesk as Knowledge Management tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Michael Kors | 10,000+ | New York City | New York | United States |     |
| H&R Block | 10,000+ | Kansas City | Missouri | United States | |
| Spectrum Brands | 10,000+ | Middleton | Wisconsin | United States | |
| EVA Airways | 10,000+ | Taipei | Taiwan | Taiwan | |
| Fort Worth Independent School District | 10,000+ | Fort Worth | Texas | United States | |
| UC San Francisco | 10,000+ | San Francisco | California | United States | |
| Black & Decker | 10,000+ | Towson | Maryland | United States | |
| MCC | 10,000+ | Middlefield | Ohio | United States | |
| Southwire | 10,000+ | Carrollton | Georgia | United States | |
| City Of Seattle | 10,000+ | Seattle | Washington | United States | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Knowledge Management are Marketing (1687), Technology (1386), Software (1258).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the knowledge-management category fall in the company size of 0 - 9 employees (49250 companies), 20 - 49 employees (43912 companies), 100 - 249 employees (22630 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for knowledge-management are the United States with 68046(54.15%), United Kingdom with 13801(10.98%), Australia with 6315(5.03%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the knowledge-management category are Wix, Quip, Freshworks. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Quip Zendesk vs Freshworks.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the knowledge-management?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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