Question 1

What are the different markets in which
        Zendesk and
        Freshworks compete against each other?

Accepted Answer

Zendesk and
        Freshworks compete against each other in
        the Contact Center, Customer Experience, Knowledge Management, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Freshworks compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        7.81%
        market share in comparison to
        Freshworks’s
        1.63%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Freshworks holds the
        5th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Freshworks in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Freshworks has
        35,701 customers in the
        Knowledge Management
        segment. Zendesk has
        135803 more customers than
        Freshworks in this category.

Question 4

What are the countries in which
        Zendesk and
        Freshworks has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Freshworks has more customers in United States, United Kingdom and India.

Zendesk Vs Freshworks : In-Depth Comparison

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Comparing the customer bases of Zendesk and Freshworks

Comparing the market share of Zendesk and Freshworks

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