Question 1

What are the different markets in which
        Zendesk and
        Liberty compete against each other?

Accepted Answer

Zendesk and
        Liberty compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Liberty compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.26%
        market share in comparison to
        Liberty’s
        0.81%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Liberty holds the
        7th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Liberty in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        178,656 customers and
        Liberty has
        17,602 customers in the
        Knowledge Management
        segment. Zendesk has
        161054 more customers than
        Liberty in this category.

Question 4

What are the countries in which
        Zendesk and
        Liberty has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Liberty has more customers in United States, United Kingdom and Canada.

Zendesk Vs Liberty : In-Depth Comparison

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Comparing the customer bases of Zendesk and Liberty

Comparing the market share of Zendesk and Liberty

Compare Zendesk vs Liberty customers by geography

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