Question 1

What are the different markets in which
        Freshworks and
        LiveAgent compete against each other?

Accepted Answer

Freshworks and
        LiveAgent compete against each other in
        the Contact Center, Customer Experience, Knowledge Management, Customer Support Services, Helpdesk Tools.

Question 2

How does the market share of
        Freshworks
        and LiveAgent compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        1.68%
        market share in comparison to
        LiveAgent’s
        0.32%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        LiveAgent holds the
        11th spot.

Question 3

How many customers are acquired by
        Freshworks and
        LiveAgent in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        36,031 customers and
        LiveAgent has
        6,845 customers in the
        Knowledge Management
        segment. Freshworks has
        29186 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Freshworks and
        LiveAgent has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
LiveAgent has more customers in United States, United Kingdom and Canada.

Freshworks Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Freshworks and LiveAgent

Comparing the market share of Freshworks and LiveAgent

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