Question 1

What are the different markets in which
        Freshworks and
        Liberty compete against each other?

Accepted Answer

Freshworks and
        Liberty compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Customer Support Services, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Liberty compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        1.60%
        market share in comparison to
        Liberty’s
        0.77%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Liberty holds the
        7th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Liberty in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        37,045 customers and
        Liberty has
        17,887 customers in the
        Knowledge Management
        segment. Freshworks has
        19158 more customers than
        Liberty in this category.

Question 4

What are the countries in which
        Freshworks and
        Liberty has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Liberty has more customers in United States, United Kingdom and Canada.

Freshworks Vs Liberty : In-Depth Comparison

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Comparing the customer bases of Freshworks and Liberty

Comparing the market share of Freshworks and Liberty

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