Question 1

What are the different markets in which
        Zendesk and
        uContact compete against each other?

Accepted Answer

Zendesk and
        uContact compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Auto Dialer, Customer Experience, Gamification.

Question 2

How does the market share of
        Zendesk
        and uContact compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        87.64%
        market share in comparison to
        uContact’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        uContact holds the
        23rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        uContact in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        177,977 customers and
        uContact has
        20 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        177957 more customers than
        uContact in this category.

Question 4

What are the countries in which
        Zendesk and
        uContact has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
uContact has more customers in Argentina, Colombia and Costa Rica.

Zendesk Vs uContact : In-Depth Comparison

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Comparing the customer bases of Zendesk and uContact

Comparing the market share of Zendesk and uContact

Compare Zendesk vs uContact customers by geography

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