Question 1

What are the different markets in which
        Genesys and
        uContact compete against each other?

Accepted Answer

Genesys and
        uContact compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Auto Dialer, Communication, Customer Experience.

Question 2

How does the market share of
        Genesys
        and uContact compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        3.91%
        market share in comparison to
        uContact’s
        0.01%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        uContact holds the
        23rd spot.

Question 3

How many customers are acquired by
        Genesys and
        uContact in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        7,939 customers and
        uContact has
        20 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        7919 more customers than
        uContact in this category.

Question 4

What are the countries in which
        Genesys and
        uContact has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
uContact has more customers in Argentina, Colombia and Costa Rica.

Genesys Vs uContact : In-Depth Comparison

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Comparing the customer bases of Genesys and uContact

Comparing the market share of Genesys and uContact

Compare Genesys vs uContact customers by geography

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