Question 1

What are the different markets in which
        osTicket and
        Helpshift compete against each other?

Accepted Answer

osTicket and
        Helpshift compete against each other in
        the Helpdesk Tools, Contact Center, Instant Messaging And Chat.

Question 2

How does the market share of
        osTicket
        and Helpshift compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        osTicket has a
        5.38%
        market share in comparison to
        Helpshift’s
        1.50%.
        Since it has a better market share coverage,
        osTicket holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Helpshift holds the
        15th spot.

Question 3

How many customers are acquired by
        osTicket and
        Helpshift in the
        Helpdesk Tools segment?

Accepted Answer

osTicket has
        3,926 customers and
        Helpshift has
        1,093 customers in the
        Helpdesk Tools
        segment. osTicket has
        2833 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        osTicket and
        Helpshift has more customers?

Accepted Answer

osTicket has more customers in United States, Italy and Germany.
Helpshift has more customers in United States, India and United Kingdom.

osTicket Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of osTicket and Helpshift

Comparing the market share of osTicket and Helpshift

Compare osTicket vs Helpshift customers by geography

Customer Movements for this month

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