Question 1

What are the different markets in which
        Help Scout and
        Helpshift compete against each other?

Accepted Answer

Help Scout and
        Helpshift compete against each other in
        the Helpdesk Tools, Contact Center, Instant Messaging And Chat.

Question 2

How does the market share of
        Help Scout
        and Helpshift compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.07%
        market share in comparison to
        Helpshift’s
        1.09%.
        Since it has a better market share coverage,
        Help Scout holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Helpshift holds the
        18th spot.

Question 3

How many customers are acquired by
        Help Scout and
        Helpshift in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        9,411 customers and
        Helpshift has
        1,017 customers in the
        Helpdesk Tools
        segment. Help Scout has
        8394 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        Help Scout and
        Helpshift has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
Helpshift has more customers in United States, United Kingdom and Canada.

Help Scout Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of Help Scout and Helpshift

Comparing the market share of Help Scout and Helpshift

Compare Help Scout vs Helpshift customers by geography

Customer Movements for this month

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