Question 1

What are the different markets in which
        Bitrix24 and
        Genesys PureCloud compete against each other?

Accepted Answer

Bitrix24 and
        Genesys PureCloud compete against each other in
        the Communication, Contact Center, Instant Messaging And Chat, Unified Communications, Auto Dialer.

Question 2

How does the market share of
        Bitrix24
        and Genesys PureCloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Bitrix24 has a
        0.45%
        market share in comparison to
        Genesys PureCloud’s
        0.22%.
        Since it has a better market share coverage,
        Bitrix24 holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureCloud holds the
        12th spot.

Question 3

How many customers are acquired by
        Bitrix24 and
        Genesys PureCloud in the
        Contact Center segment?

Accepted Answer

Bitrix24 has
        10,006 customers and
        Genesys PureCloud has
        4,877 customers in the
        Contact Center
        segment. Bitrix24 has
        5129 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Bitrix24 and
        Genesys PureCloud has more customers?

Accepted Answer

Bitrix24 has more customers in Brazil, United States and Kazakhstan.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Bitrix24 Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Bitrix24 and Genesys PureCloud

Comparing the market share of Bitrix24 and Genesys PureCloud

Compare Bitrix24 vs Genesys PureCloud customers by geography

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