Question 1

What are the different markets in which
        Freshworks and
        Avaya CMS compete against each other?

Accepted Answer

Freshworks and
        Avaya CMS compete against each other in
        the Contact Center, Cloud Business Telephony, Customer Experience, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Avaya CMS compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.66%
        market share in comparison to
        Avaya CMS’s
        0.06%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Avaya CMS holds the
        28th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Avaya CMS in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,684 customers and
        Avaya CMS has
        803 customers in the
        Contact Center
        segment. Freshworks has
        32881 more customers than
        Avaya CMS in this category.

Question 4

What are the countries in which
        Freshworks and
        Avaya CMS has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Avaya CMS has more customers in United States, United Kingdom and India.

Freshworks Vs Avaya CMS : In-Depth Comparison

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Comparing the customer bases of Freshworks and Avaya CMS

Comparing the market share of Freshworks and Avaya CMS

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