Question 1

What are the different markets in which
        Zendesk and
        Avaya CMS compete against each other?

Accepted Answer

Zendesk and
        Avaya CMS compete against each other in
        the Contact Center, Cloud Business Telephony, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Avaya CMS compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.13%
        market share in comparison to
        Avaya CMS’s
        0.06%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Avaya CMS holds the
        28th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Avaya CMS in the
        Contact Center segment?

Accepted Answer

Zendesk has
        166,487 customers and
        Avaya CMS has
        803 customers in the
        Contact Center
        segment. Zendesk has
        165684 more customers than
        Avaya CMS in this category.

Question 4

What are the countries in which
        Zendesk and
        Avaya CMS has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Avaya CMS has more customers in United States, United Kingdom and India.

Zendesk Vs Avaya CMS : In-Depth Comparison

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Comparing the customer bases of Zendesk and Avaya CMS

Comparing the market share of Zendesk and Avaya CMS

Compare Zendesk vs Avaya CMS customers by geography

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