Question 1

What are the different markets in which
        Agile CRM and
        Avaya CMS compete against each other?

Accepted Answer

Agile CRM and
        Avaya CMS compete against each other in
        the Contact Center, Analytics, Auto Dialer, Call Tracking, Cloud Business Telephony.

Question 2

How does the market share of
        Agile CRM
        and Avaya CMS compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Agile CRM has a
        2.50%
        market share in comparison to
        Avaya CMS’s
        0.06%.
        Since it has a better market share coverage,
        Agile CRM holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Avaya CMS holds the
        28th spot.

Question 3

How many customers are acquired by
        Agile CRM and
        Avaya CMS in the
        Contact Center segment?

Accepted Answer

Agile CRM has
        31,749 customers and
        Avaya CMS has
        803 customers in the
        Contact Center
        segment. Agile CRM has
        30946 more customers than
        Avaya CMS in this category.

Question 4

What are the countries in which
        Agile CRM and
        Avaya CMS has more customers?

Accepted Answer

Agile CRM has more customers in United States, United Kingdom and India.
Avaya CMS has more customers in United States, United Kingdom and India.

Agile CRM Vs Avaya CMS : In-Depth Comparison

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Comparing the customer bases of Agile CRM and Avaya CMS

Comparing the market share of Agile CRM and Avaya CMS

Compare Agile CRM vs Avaya CMS customers by geography

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