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Salesforce Live Agent

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Salesforce Live Agent behind the scenes of the Customer Success Platform! Follow for exclusive access to broadcast coverage.

Live Chat
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Market Share of Salesforce Live Agent

Current Customer(s)

5169

Market Share (Est.)

0.66%

Ranking

#21

Top Competitors and Alternatives of Salesforce Live Agent

The top three of Salesforce Live Agent’s competitors in the Live Chat category are Intercom with 20.64%, tawk.to with 19.35%, Zendesk Chat (Formerly Zopim) with 12.94% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom16136020.64%Salesforce Live Agent vs Intercom
tawk.to15121419.35%Salesforce Live Agent vs tawk.to
Zendesk Chat (Formerly Zopim)10112312.94%Salesforce Live Agent vs Zendesk Chat (Formerly Zopim)
PHP Live Chat446305.71%Salesforce Live Agent vs PHP Live Chat
Crisp326064.17%Salesforce Live Agent vs Crisp
Zoho SalesIQ305543.91%Salesforce Live Agent vs Zoho SalesIQ
LiveChat294493.77%Salesforce Live Agent vs LiveChat
Smartsupp182392.33%Salesforce Live Agent vs Smartsupp
Smartsupp Live Chat179502.30%Salesforce Live Agent vs Smartsupp Live Chat
Tidio Chat138001.77%Salesforce Live Agent vs Tidio Chat
GetSiteControl133911.71%Salesforce Live Agent vs GetSiteControl
Drift118951.52%Salesforce Live Agent vs Drift
Olark111281.42%Salesforce Live Agent vs Olark
WhatsHelp109281.40%Salesforce Live Agent vs WhatsHelp
Freshchat102731.31%Salesforce Live Agent vs Freshchat
Pure Chat92581.18%Salesforce Live Agent vs Pure Chat
GoToMeeting71130.91%Salesforce Live Agent vs GoToMeeting
Visitor Chat62950.81%Salesforce Live Agent vs Visitor Chat
Agent.ai54580.70%Salesforce Live Agent vs Agent.ai
Chatra52740.67%Salesforce Live Agent vs Chatra
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Live Agent

The top three of Salesforce Live Agent’s competitors in the Live Chat category are Intercom with 20.64%, tawk.to with 19.35%, Zendesk Chat (Formerly Zopim) with 12.94% market share.

Salesforce Live Agent vs Intercom

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Salesforce Live Agent vs tawk.to

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Salesforce Live Agent vs Zendesk Chat (Formerly Zopim)

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Salesforce Live Agent vs PHP Live Chat

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Salesforce Live Agent vs Crisp

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Salesforce Live Agent vs Zoho SalesIQ

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Salesforce Live Agent vs LiveChat

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Salesforce Live Agent vs Smartsupp

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Customers of Salesforce Live Agent

Around the world in 2026, over 5150 companies have started using Salesforce Live Agent as Live Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Salesforce10,000+San FranciscoCaliforniaUnited States
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Truist10,000+CharlotteNorth CarolinaUnited States
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DXC Technology10,000+AshburnVirginiaUnited States
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EY10,000+LondonEnglandUnited Kingdom
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JPMorgan Chase10,000+New York CityNew YorkUnited States
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New York Life Insurance10,000+New York CityNew YorkUnited States
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American Express10,000+New York CityNew YorkUnited States
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American Airlines10,000+Fort WorthTexasUnited States
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Carvana10,000+TempeArizonaUnited States
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Mphasis10,000+BengaluruKarnatakaIndia
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Salesforce Live Agent Customers by Products and Services

The top three products and services offering customers that use Salesforce Live Agent for Live Chat are Financial Services (56), Online Learning (47), Accessories (47).

Customers

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Salesforce Live Agent Customers by Employee Size

The majority of Salesforce Live Agent's customers for the live-chat category fall in the company size of 0 - 9 employees (1409 companies), 20 - 49 employees (808 companies), 100 - 249 employees (679 companies).

Employee Size

Salesforce Live Agent Customers by Geography

The top three geographies of Salesforce Live Agent for live-chat are the United States with 3059(70.47%), Canada with 323(7.44%), United Kingdom with 316(7.28%) customers respectively.

Customers

Employees of Salesforce Live Agent

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Also see other Products/Services by Salesforce Live Agent in:

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FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Live Agent competitors?

Salesforce Live Agent’s Top competitors in the live-chat category are Intercom, tawk.to, Zendesk Chat (Formerly Zopim). You can view a full list of Salesforce Live Agent competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Live Agent and 40,000 other technologies on the internet. You can also compare Salesforce Live Agent and its feature with top competitors here : Salesforce Live Agent vs Intercom Salesforce Live Agent vs tawk.to Salesforce Live Agent vs Zendesk Chat (Formerly Zopim).

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What is Salesforce Live Agent customer distribution based on company size?

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What is Salesforce Live Agent market share in the live-chat?

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What are the top countries that use Salesforce Live Agent?

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What are the top industries that use Salesforce Live Agent?

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