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Salesforce Live Agent

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Salesforce Live Agent behind the scenes of the Customer Success Platform! Follow for exclusive access to broadcast coverage.

Live Chat
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Market Share of Salesforce Live Agent

Current Customer(s)

5065

Market Share (Est.)

0.64%

Ranking

#21

Top Competitors and Alternatives of Salesforce Live Agent

The top three of Salesforce Live Agent’s competitors in the Live Chat category are Intercom with 20.80%, tawk.to with 19.65%, Zendesk Chat (Formerly Zopim) with 12.85% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom16391320.80%Salesforce Live Agent vs Intercom
tawk.to15488319.65%Salesforce Live Agent vs tawk.to
Zendesk Chat (Formerly Zopim)10128912.85%Salesforce Live Agent vs Zendesk Chat (Formerly Zopim)
PHP Live Chat456455.79%Salesforce Live Agent vs PHP Live Chat
Crisp342994.35%Salesforce Live Agent vs Crisp
Zoho SalesIQ319384.05%Salesforce Live Agent vs Zoho SalesIQ
LiveChat306683.89%Salesforce Live Agent vs LiveChat
Smartsupp186652.37%Salesforce Live Agent vs Smartsupp
Smartsupp Live Chat184182.34%Salesforce Live Agent vs Smartsupp Live Chat
GetSiteControl141241.79%Salesforce Live Agent vs GetSiteControl
Tidio Chat140501.78%Salesforce Live Agent vs Tidio Chat
Drift117231.49%Salesforce Live Agent vs Drift
Olark113151.44%Salesforce Live Agent vs Olark
WhatsHelp112071.42%Salesforce Live Agent vs WhatsHelp
Freshchat102781.30%Salesforce Live Agent vs Freshchat
Pure Chat93111.18%Salesforce Live Agent vs Pure Chat
Visitor Chat64510.82%Salesforce Live Agent vs Visitor Chat
Agent.ai56880.72%Salesforce Live Agent vs Agent.ai
Chatra56600.72%Salesforce Live Agent vs Chatra
Formilla51120.65%Salesforce Live Agent vs Formilla
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Live Agent

The top three of Salesforce Live Agent’s competitors in the Live Chat category are Intercom with 20.80%, tawk.to with 19.65%, Zendesk Chat (Formerly Zopim) with 12.85% market share.

Salesforce Live Agent vs Intercom

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Salesforce Live Agent vs tawk.to

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Salesforce Live Agent vs Zendesk Chat (Formerly Zopim)

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Salesforce Live Agent vs PHP Live Chat

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Salesforce Live Agent vs Crisp

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Salesforce Live Agent vs Zoho SalesIQ

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Salesforce Live Agent vs LiveChat

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Salesforce Live Agent vs Smartsupp

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Customers of Salesforce Live Agent

Around the world in 2026, over 5047 companies have started using Salesforce Live Agent as Live Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Amazon Web Services10,000+SeattleWashingtonUnited States
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CVS Pharmacy10,000+WoonsocketRhode IslandUnited States
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Pentair10,000+LondonEnglandUnited Kingdom
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UPS10,000+AtlantaGeorgiaUnited States
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GE Healthcare10,000+ChicagoIllinoisUnited States
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Tech Mahindra10,000+PuneMaharashtraIndia
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Hy-Vee10,000+West Des MoinesIowaUnited States
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Verizon Connect10,000+AtlantaGeorgiaUnited States
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Amgen10,000+Thousand OaksCaliforniaUnited States
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Sentara10,000+NorfolkVirginiaUnited States
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Salesforce Live Agent Customers by Products and Services

The top three products and services offering customers that use Salesforce Live Agent for Live Chat are Financial Services (46), Online Learning (46), Continuing Education (43).

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Salesforce Live Agent Customers by Employee Size

The majority of Salesforce Live Agent's customers for the live-chat category fall in the company size of 0 - 9 employees (1503 companies), 20 - 49 employees (838 companies), 100 - 249 employees (664 companies).

Employee Size

Salesforce Live Agent Customers by Geography

The top three geographies of Salesforce Live Agent for live-chat are the United States with 2964(70.27%), Canada with 325(7.71%), United Kingdom with 313(7.42%) customers respectively.

Customers

Employees of Salesforce Live Agent

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Also see other Products/Services by Salesforce Live Agent in:

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FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Live Agent competitors?

Salesforce Live Agent’s Top competitors in the live-chat category are Intercom, tawk.to, Zendesk Chat (Formerly Zopim). You can view a full list of Salesforce Live Agent competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Live Agent and 40,000 other technologies on the internet. You can also compare Salesforce Live Agent and its feature with top competitors here : Salesforce Live Agent vs Intercom Salesforce Live Agent vs tawk.to Salesforce Live Agent vs Zendesk Chat (Formerly Zopim).

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What is Salesforce Live Agent customer distribution based on company size?

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What is Salesforce Live Agent market share in the live-chat?

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What are the top countries that use Salesforce Live Agent?

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What are the top industries that use Salesforce Live Agent?

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