Question 1

What are the different markets in which
        Pure Chat and
        Salesforce Live Agent compete against each other?

Accepted Answer

Pure Chat and
        Salesforce Live Agent compete against each other in
        the Live Chat, Instant Messaging And Chat.

Question 2

How does the market share of
        Pure Chat
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Pure Chat has a
        1.27%
        market share in comparison to
        Salesforce Live Agent’s
        0.90%.
        Since it has a better market share coverage,
        Pure Chat holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        17th spot.

Question 3

How many customers are acquired by
        Pure Chat and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

Pure Chat has
        10,150 customers and
        Salesforce Live Agent has
        7,156 customers in the
        Live Chat
        segment. Pure Chat has
        2994 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        Pure Chat and
        Salesforce Live Agent has more customers?

Accepted Answer

Pure Chat has more customers in United States, United Kingdom and Canada.
Salesforce Live Agent has more customers in United States, United Kingdom and Germany.

Pure Chat Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of Pure Chat and Salesforce Live Agent

Comparing the market share of Pure Chat and Salesforce Live Agent

Compare Pure Chat vs Salesforce Live Agent customers by geography

Customer Movements for this month

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