Question 1

What are the different markets in which
        Zendesk and
        UJET compete against each other?

Accepted Answer

Zendesk and
        UJET compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Call Recording.

Question 2

How does the market share of
        Zendesk
        and UJET compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        90.71%
        market share in comparison to
        UJET’s
        0.03%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        UJET holds the
        15th spot.

Question 3

How many customers are acquired by
        Zendesk and
        UJET in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        164,707 customers and
        UJET has
        55 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        164652 more customers than
        UJET in this category.

Question 4

What are the countries in which
        Zendesk and
        UJET has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
UJET has more customers in United States, Canada and United Kingdom.

Zendesk Vs UJET : In-Depth Comparison

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Comparing the customer bases of Zendesk and UJET

Comparing the market share of Zendesk and UJET

Compare Zendesk vs UJET customers by geography

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