Question 1

What are the different markets in which
        Genesys and
        UJET compete against each other?

Accepted Answer

Genesys and
        UJET compete against each other in
        the Contact Center, Customer Experience, Interactive Voice Response (IVR), Call Recording, Communication.

Question 2

How does the market share of
        Genesys
        and UJET compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        3.45%
        market share in comparison to
        UJET’s
        0.04%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        UJET holds the
        15th spot.

Question 3

How many customers are acquired by
        Genesys and
        UJET in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        7,282 customers and
        UJET has
        86 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        7196 more customers than
        UJET in this category.

Question 4

What are the countries in which
        Genesys and
        UJET has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
UJET has more customers in United States, India and United Kingdom.

Genesys Vs UJET : In-Depth Comparison

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Comparing the customer bases of Genesys and UJET

Comparing the market share of Genesys and UJET

Compare Genesys vs UJET customers by geography

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