Interactive Voice Response (IVR)

Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

4407

Companies

Movements

Categories related to Interactive Voice Response (IVR)

Top 5 Interactive Voice Response (IVR) technologies in 2023

Over 4,407 companies are using Interactive Voice Response (IVR) tools. VoiceFacts with 36.35% market share (1,602 customers), Avaya IVR with 35.97% market share (1,585 customers), xSB with 14.07% market share (620 customers),

VoiceFacts

36.35 %

Market Share

1602

Customers
Avaya IVR

35.97 %

Market Share

1585

Customers
xSB

14.07 %

Market Share

620

Customers
Avaya Voice Portal

5.90 %

Market Share

260

Customers
Avaya Aura Experience Portal

2.75 %

Market Share

121

Customers
Others

4.97 %

Market Share

219

Customers

Interactive Voice Response (IVR) Customers by Employee Size

The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (63,518 companies), 20 - 49 employees (53,529 companies), 100 - 249 employees (22,762 companies).

Interactive Voice Response (IVR) Customers by Geography

Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 91,306 (57.77%), United Kingdom with 17,658 (11.17%), India with 8,334 (5.27%) customers respectively.

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Interactive Voice Response (IVR) Customers by Industry

Top industries that use Interactive Voice Response (IVR) for Professional Services (45,171), Technology (43,361), Retail and CPG (25,279).

Market Share for Top Interactive Voice Response (IVR) Technologies

Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	VoiceFacts	1602	36.35 (%)
2	Avaya IVR	1585	35.97 (%)
3	xSB	620	14.07 (%)
4	Avaya Voice Portal	260	5.90 (%)
5	Avaya Aura Experience Portal	121	2.75 (%)
6	Dragon Speech Recognition Software	96	2.18 (%)
7	Amazon Alexa for Business	47	1.07 (%)
8	Ctalk	18	0.41 (%)
9	CARES Next Teller IVR	12	0.27 (%)
10	YOCC	9	0.20 (%)
11	CT Developer Studio	6	0.14 (%)
12	IntelliSPEECH	5	0.11 (%)
13	Nuance Conversational IVR	5	0.11 (%)
14	InterpreXer	4	0.09 (%)
15	IVR VoiceXML Platform	3	0.07 (%)
16	RingRoost	3	0.07 (%)
17	Arcutel IVR	3	0.07 (%)
18	DevCast	2	0.05 (%)
19	InvestorREACH	2	0.05 (%)
20	PEC Insight IVR	2	0.05 (%)
21	Glorsoft Velocity	2	0.05 (%)

Technology	Market share
VoiceFacts	36.35 (%)
Avaya IVR	35.97 (%)
xSB	14.07 (%)
Avaya Voice Portal	5.90 (%)
Avaya Aura Experience Portal	2.75 (%)
Dragon Speech Recognition Software	2.18 (%)
Amazon Alexa for Business	1.07 (%)
Ctalk	0.41 (%)
CARES Next Teller IVR	0.27 (%)
YOCC	0.20 (%)
CT Developer Studio	0.14 (%)
IntelliSPEECH	0.11 (%)
Nuance Conversational IVR	0.11 (%)
InterpreXer	0.09 (%)
IVR VoiceXML Platform	0.07 (%)
RingRoost	0.07 (%)
Arcutel IVR	0.07 (%)
DevCast	0.05 (%)
InvestorREACH	0.05 (%)
PEC Insight IVR	0.05 (%)
Glorsoft Velocity	0.05 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Interactive Voice Response (IVR) software market leaders?

Top leaders in the category for Interactive Voice Response (IVR) software are VoiceFacts, Avaya IVR, xSB. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.

How many companies use Interactive Voice Response (IVR) software these days?

Around the world in 2023, over 201,770 companies are currently using one or more Interactive Voice Response (IVR) software. Out of these, there are 91,306 companies using Interactive Voice Response (IVR) tools that are originally from the United States .

Which company has the most significant market share in the Interactive Voice Response (IVR) software space?

The top few companies that have the most significant market share in the Interactive Voice Response (IVR) space are VoiceFacts with 36.35 % of market share, and Avaya IVR with 35.97 % of market share and xSB with 14.07 % of market share . Check for other Interactive Voice Response (IVR) technologies market share here.

What are the top industries that usually use Interactive Voice Response (IVR) softwares?

The top industries that use Interactive Voice Response (IVR) software are Professional Services (45,171) , Technology (43,361) , Retail and CPG (25,279) .