Genesys Interaction Recording
Genesys Interaction Recording is a software for capturing and storing customer interactions, such as voice and chat, to improve compliance and service...Read more
Market Share of Genesys Interaction Recording
Current Customer(s)
23
Market Share (Est.)
1.55%
Ranking
#6
Top Competitors and Alternatives of Genesys Interaction Recording
The top three of Genesys Interaction Recording’s competitors in the Interactive Voice Response (IVR) category are Avaya IVR with 67.59%, Avaya Voice Portal with 11.99%, Avaya Aura Experience Portal with 5.53% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys Interaction Recording
The top three of Genesys Interaction Recording’s competitors in the Interactive Voice Response (IVR) category are Avaya IVR with 67.59%, Avaya Voice Portal with 11.99%, Avaya Aura Experience Portal with 5.53% market share.
Genesys Interaction Recording vs Avaya IVR
Genesys Interaction Recording vs Avaya Voice Portal
Genesys Interaction Recording vs Avaya Aura Experience Portal
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Genesys Interaction Recording vs Amazon Alexa for Business
Genesys Interaction Recording vs xSB
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Genesys Interaction Recording vs Ctalk
Customers of Genesys Interaction Recording
Around the world in 2025, over 23 companies have started using Genesys Interaction Recording as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| West | 10,000+ | Omaha | Nebraska | United States |     |
| Achmea | 10,000+ | Zeist | Utrecht | Netherlands | |
| General Electric | 10,000+ | Boston | Massachusetts | United States | |
| Voya Financial | 5,000 - 9,999 | New York City | New York | United States | |
| Genesys | 5,000 - 9,999 | Daly City | California | United States | |
| Eleveo | 500 - 999 | Franklin | Tennessee | United States | |
| Smasco | 500 - 999 | Riyadh | Ar Riyad | Saudi Arabia | |
| Interaxa | 250 - 499 | Sao Paulo | Sao Paulo | Brazil | |
| Intrarom | 250 - 499 | Bucharest | Bucuresti | Romania | |
| Online Business Systems | 250 - 499 | Winnipeg | Manitoba | Canada | |
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Genesys Interaction Recording Customers by Products and Services
The top three products and services offering customers that use Genesys Interaction Recording for Interactive Voice Response (IVR) are Customer Experience (4), Cybersecurity (3), Insurance (3).
Customers
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Genesys Interaction Recording Customers by Employee Size
The majority of Genesys Interaction Recording's customers for the interactive-voice-response-ivr category fall in the company size of 10,000+ employees (7 companies), 500 - 999 employees (3 companies), 250 - 499 employees (3 companies).
Employee Size
Genesys Interaction Recording Customers by Geography
The top three geographies of Genesys Interaction Recording for interactive-voice-response-ivr are the United States with 11(55.00%), Czech Republic with 1(5.00%), Pakistan with 1(5.00%) customers respectively.
Customers
Employees of Genesys Interaction Recording
Also see other Products/Services by Genesys Interaction Recording in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys Interaction Recording competitors?
Genesys Interaction Recording’s Top competitors in the interactive-voice-response-ivr category are Avaya IVR, Avaya Voice Portal, Avaya Aura Experience Portal. You can view a full list of Genesys Interaction Recording competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Interaction Recording and 40,000 other technologies on the internet. You can also compare Genesys Interaction Recording and its feature with top competitors here : Genesys Interaction Recording vs Avaya IVR Genesys Interaction Recording vs Avaya Voice Portal Genesys Interaction Recording vs Avaya Aura Experience Portal.
What is Genesys Interaction Recording customer distribution based on company size?
What is Genesys Interaction Recording market share in the interactive-voice-response-ivr?
What are the top countries that use Genesys Interaction Recording?
What are the top industries that use Genesys Interaction Recording?
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