Question 1

What are the different markets in which
        Intercom and
        ITSM 365 compete against each other?

Accepted Answer

Intercom and
        ITSM 365 compete against each other in
        the Communication, Customer Experience, Customer Engagement, Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        Intercom
        and ITSM 365 compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Intercom has a
        13.06%
        market share in comparison to
        ITSM 365’s
        0.01%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ITSM 365 holds the
        117th spot.

Question 3

How many customers are acquired by
        Intercom and
        ITSM 365 in the
        Customer Experience segment?

Accepted Answer

Intercom has
        165,242 customers and
        ITSM 365 has
        136 customers in the
        Customer Experience
        segment. Intercom has
        165106 more customers than
        ITSM 365 in this category.

Question 4

What are the countries in which
        Intercom and
        ITSM 365 has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and France.
ITSM 365 has more customers in United States, United Kingdom and France.

Intercom Vs ITSM 365 : In-Depth Comparison

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Comparing the customer bases of Intercom and ITSM 365

Comparing the market share of Intercom and ITSM 365

Compare Intercom vs ITSM 365 customers by geography

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