Question 1

What are the different markets in which
        Zendesk and
        ITSM 365 compete against each other?

Accepted Answer

Zendesk and
        ITSM 365 compete against each other in
        the Customer Experience, Communication, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and ITSM 365 compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        ITSM 365’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ITSM 365 holds the
        120th spot.

Question 3

How many customers are acquired by
        Zendesk and
        ITSM 365 in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        ITSM 365 has
        125 customers in the
        Customer Experience
        segment. Zendesk has
        171379 more customers than
        ITSM 365 in this category.

Question 4

What are the countries in which
        Zendesk and
        ITSM 365 has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
ITSM 365 has more customers in United States, France and United Kingdom.

Zendesk Vs ITSM 365 : In-Depth Comparison

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Comparing the customer bases of Zendesk and ITSM 365

Comparing the market share of Zendesk and ITSM 365

Compare Zendesk vs ITSM 365 customers by geography

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