Question 1

What are the different markets in which
        Bitrix24 and
        Genesys compete against each other?

Accepted Answer

Bitrix24 and
        Genesys compete against each other in
        the Communication, Contact Center, Business Phone Systems, Customer Experience, Document Management.

Question 2

How does the market share of
        Bitrix24
        and Genesys compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Bitrix24 has a
        0.53%
        market share in comparison to
        Genesys’s
        0.29%.
        Since it has a better market share coverage,
        Bitrix24 holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys holds the
        10th spot.

Question 3

How many customers are acquired by
        Bitrix24 and
        Genesys in the
        Contact Center segment?

Accepted Answer

Bitrix24 has
        8,353 customers and
        Genesys has
        4,540 customers in the
        Contact Center
        segment. Bitrix24 has
        3813 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Bitrix24 and
        Genesys has more customers?

Accepted Answer

Bitrix24 has more customers in Brazil, United States and Ukraine.
Genesys has more customers in United States, United Kingdom and Australia.

Bitrix24 Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Bitrix24 and Genesys

Comparing the market share of Bitrix24 and Genesys

Compare Bitrix24 vs Genesys customers by geography

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