Question 1

What are the different markets in which
        LiveAgent and
        Avaya CMS compete against each other?

Accepted Answer

LiveAgent and
        Avaya CMS compete against each other in
        the Contact Center, Cloud Business Telephony, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Avaya CMS compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.60%
        market share in comparison to
        Avaya CMS’s
        0.06%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Avaya CMS holds the
        28th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Avaya CMS in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,609 customers and
        Avaya CMS has
        803 customers in the
        Contact Center
        segment. LiveAgent has
        6806 more customers than
        Avaya CMS in this category.

Question 4

What are the countries in which
        LiveAgent and
        Avaya CMS has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Avaya CMS has more customers in United States, United Kingdom and India.

LiveAgent Vs Avaya CMS : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Avaya CMS

Comparing the market share of LiveAgent and Avaya CMS

Compare LiveAgent vs Avaya CMS customers by geography

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