Question 1

What are the different markets in which
        Salesforce Live Agent and
        VICIdial compete against each other?

Accepted Answer

Salesforce Live Agent and
        VICIdial compete against each other in
        the Live Chat, Cloud Business Telephony, Cloud Contact Center Software, Contact Center, Contact Management.

Question 2

How does the market share of
        Salesforce Live Agent
        and VICIdial compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.90%
        market share in comparison to
        VICIdial’s
        0.05%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        VICIdial holds the
        69th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        VICIdial in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,687 customers and
        VICIdial has
        437 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7250 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        VICIdial has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
VICIdial has more customers in United States, India and Philippines.

Salesforce Live Agent Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and VICIdial

Comparing the market share of Salesforce Live Agent and VICIdial

Compare Salesforce Live Agent vs VICIdial customers by geography

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