Question 1

What are the different markets in which
        Salesforce Live Agent and
        Help.com compete against each other?

Accepted Answer

Salesforce Live Agent and
        Help.com compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and Help.com compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.90%
        market share in comparison to
        Help.com’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Help.com holds the
        150th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Help.com in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,366 customers and
        Help.com has
        21 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7345 more customers than
        Help.com in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Help.com has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
Help.com has more customers in United States, Bangladesh and India.

Salesforce Live Agent Vs Help.com : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Help.com

Comparing the market share of Salesforce Live Agent and Help.com

Compare Salesforce Live Agent vs Help.com customers by geography

Customer Movements for this month

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