Question 1

What are the different markets in which
        Zendesk and
        contactSPACE compete against each other?

Accepted Answer

Zendesk and
        contactSPACE compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and contactSPACE compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        81.51%
        market share in comparison to
        contactSPACE’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        contactSPACE holds the
        30th spot.

Question 3

How many customers are acquired by
        Zendesk and
        contactSPACE in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        180,414 customers and
        contactSPACE has
        10 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        180404 more customers than
        contactSPACE in this category.

Question 4

What are the countries in which
        Zendesk and
        contactSPACE has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
contactSPACE has more customers in Australia, United States and Panama.

Zendesk Vs contactSPACE : In-Depth Comparison

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Comparing the customer bases of Zendesk and contactSPACE

Comparing the market share of Zendesk and contactSPACE

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