Question 1

What are the different markets in which
        Zendesk and
        CallFire compete against each other?

Accepted Answer

Zendesk and
        CallFire compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Auto Dialer, Call Tracking, Campaign Management.

Question 2

How does the market share of
        Zendesk
        and CallFire compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        88.15%
        market share in comparison to
        CallFire’s
        0.06%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        CallFire holds the
        13th spot.

Question 3

How many customers are acquired by
        Zendesk and
        CallFire in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        186,183 customers and
        CallFire has
        124 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        186059 more customers than
        CallFire in this category.

Question 4

What are the countries in which
        Zendesk and
        CallFire has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
CallFire has more customers in United States, Canada and South Africa.

Zendesk Vs CallFire : In-Depth Comparison

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Comparing the customer bases of Zendesk and CallFire

Comparing the market share of Zendesk and CallFire

Compare Zendesk vs CallFire customers by geography

Customer Movements for this month

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