Question 1

What are the different markets in which
        Genesys and
        CallFire compete against each other?

Accepted Answer

Genesys and
        CallFire compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Auto Dialer, Call Tracking, Campaign Management.

Question 2

How does the market share of
        Genesys
        and CallFire compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        3.43%
        market share in comparison to
        CallFire’s
        0.06%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        CallFire holds the
        13th spot.

Question 3

How many customers are acquired by
        Genesys and
        CallFire in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        7,161 customers and
        CallFire has
        120 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        7041 more customers than
        CallFire in this category.

Question 4

What are the countries in which
        Genesys and
        CallFire has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
CallFire has more customers in United States, Canada and South Africa.

Genesys Vs CallFire : In-Depth Comparison

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Comparing the customer bases of Genesys and CallFire

Comparing the market share of Genesys and CallFire

Compare Genesys vs CallFire customers by geography

Customer Movements for this month

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