Question 1

What are the different markets in which
        Zendesk and
        Zoho Desk compete against each other?

Accepted Answer

Zendesk and
        Zoho Desk compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management, Customer Engagement.

Question 2

How does the market share of
        Zendesk
        and Zoho Desk compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        4.94%
        market share in comparison to
        Zoho Desk’s
        0.17%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Zoho Desk holds the
        25th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zoho Desk in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Zoho Desk has
        6,016 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        165488 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Zendesk and
        Zoho Desk has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Zoho Desk has more customers in United States, India and Canada.

Zendesk Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zoho Desk

Comparing the market share of Zendesk and Zoho Desk

Compare Zendesk vs Zoho Desk customers by geography

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