Question 1

What are the different markets in which
        Slack and
        Zendesk compete against each other?

Accepted Answer

Slack and
        Zendesk compete against each other in
        the Instant Messaging And Chat, Communication, Contact Center, Customer Experience, File Sharing.

Question 2

How does the market share of
        Slack
        and Zendesk compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Slack has a
        16.70%
        market share in comparison to
        Zendesk’s
        5.08%.
        Since it has a better market share coverage,
        Slack holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Zendesk holds the
        3rd spot.

Question 3

How many customers are acquired by
        Slack and
        Zendesk in the
        Instant Messaging And Chat segment?

Accepted Answer

Slack has
        592,832 customers and
        Zendesk has
        180,414 customers in the
        Instant Messaging And Chat
        segment. Slack has
        412418 more customers than
        Zendesk in this category.

Question 4

What are the countries in which
        Slack and
        Zendesk has more customers?

Accepted Answer

Slack has more customers in United States, United Kingdom and Canada.
Zendesk has more customers in United States, United Kingdom and Brazil.

Slack Vs Zendesk : In-Depth Comparison

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Comparing the customer bases of Slack and Zendesk

Comparing the market share of Slack and Zendesk

Compare Slack vs Zendesk customers by geography

Customer Movements for this month

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