Question 1

What are the different markets in which
        Freshchat and
        LiveAgent compete against each other?

Accepted Answer

Freshchat and
        LiveAgent compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Helpdesk Tools, Knowledge Management.

Question 2

How does the market share of
        Freshchat
        and LiveAgent compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Freshchat has a
        0.18%
        market share in comparison to
        LiveAgent’s
        0.11%.
        Since it has a better market share coverage,
        Freshchat holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        Freshchat and
        LiveAgent in the
        Instant Messaging And Chat segment?

Accepted Answer

Freshchat has
        11,046 customers and
        LiveAgent has
        6,663 customers in the
        Instant Messaging And Chat
        segment. Freshchat has
        4383 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Freshchat and
        LiveAgent has more customers?

Accepted Answer

Freshchat has more customers in United States, India and United Kingdom.
LiveAgent has more customers in United States, United Kingdom and Canada.

Freshchat Vs LiveAgent : In-Depth Comparison

Choose Technologies to compare

Comparing the customer bases of Freshchat and LiveAgent

Comparing the market share of Freshchat and LiveAgent

Compare Freshchat vs LiveAgent customers by geography

Customer Movements for this month

FAQ

Choose Technologies to compare

Save 15 hours a week on sales research

Get instant access to B2B contact data across the web

Company

Browse 6sense Data