Question 1

What are the different markets in which
        Zendesk and
        Freshchat compete against each other?

Accepted Answer

Zendesk and
        Freshchat compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Freshchat compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        5.08%
        market share in comparison to
        Freshchat’s
        0.29%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Freshchat holds the
        20th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Freshchat in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Freshchat has
        10,273 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        170141 more customers than
        Freshchat in this category.

Question 4

What are the countries in which
        Zendesk and
        Freshchat has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Freshchat has more customers in United States, Netherlands and India.

Zendesk Vs Freshchat : In-Depth Comparison

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Comparing the customer bases of Zendesk and Freshchat

Comparing the market share of Zendesk and Freshchat

Compare Zendesk vs Freshchat customers by geography

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