Question 1

What are the different markets in which
        LiveAgent and
        SupportSystem compete against each other?

Accepted Answer

LiveAgent and
        SupportSystem compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and SupportSystem compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        9.35%
        market share in comparison to
        SupportSystem’s
        0.91%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        SupportSystem holds the
        20th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        SupportSystem in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,663 customers and
        SupportSystem has
        648 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6015 more customers than
        SupportSystem in this category.

Question 4

What are the countries in which
        LiveAgent and
        SupportSystem has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
SupportSystem has more customers in United States, United Kingdom and Canada.

LiveAgent Vs SupportSystem : In-Depth Comparison

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Comparing the customer bases of LiveAgent and SupportSystem

Comparing the market share of LiveAgent and SupportSystem

Compare LiveAgent vs SupportSystem customers by geography

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